South Australia
This page was developed and is maintained by Survivors of Torture and Trauma Assistance and Rehabilitation Service (STTARS)
Refugee Health Service
The Refugee Health Service is the state funded specialist health service for new arrival refugees and asylum seekers in South Australia.
The service, previously known as the Migrant Health Service, has been providing primary health care services for refugee and asylum seeking clients for more than 20 years. Our aims are to reduce barriers to health care, empower clients to become self-reliant, and provide early intervention to maintain optimum health and psycho-social well being. The service focuses on new arrival families and individuals with complex health and psycho-social needs.
Multidisciplinary Team
- Refugee Health Nurses
- Doctors
- Visiting specialists
- Social workers
- Psychologists
- Bi-cultural, multi-lingual health workers
Services provided at RHS
- On arrival comprehensive health assessments, initiated in a nurse-led clinic
- Immunisation catch up clinics
- Women’s health clinics run by nurses and doctors providing women’s health screening, education and expertise in FGM/C
- Child health clinics, focusing on developmental assessments for children under 5yo
- GP clinics
- Visiting specialists include Paediatricians, Psychiatrist, General Physician and Optometrist
- Co-ordination of care for complex health conditions
- Counselling and support to address acute and chronic physical/psycho social consequences of torture, trauma and gender based violence
- Health literacy education and support, helping clients navigate the health system and self-manage health issues
All clients are transitioned to local GP’s within 6 – 12 months of arrival.
Accredited interpreters are always provided if required.
For clinical advice and information please contact the drop-in clinic nurse on (08) 8237 3900
Website: www.sahealth.sa.gov.au
Table of contents
Asylum Seekers
AMES
AMES Australia is a leading provider of humanitarian settlement, education, training and employment services to refugees, asylum seekers and newly arrived migrants in Australia.
AMES Australia manages a range of federal and state government contracts including the Humanitarian Settlement Program (HSP), the Adult Migrant English Program (AMEP) and Jobactive in Victoria, NSW, South Australia and Tasmania.
Phone: 13 26 37
Website: www.ames.net.au
Life Without Barriers (LWB)
Life Without Barriers supports children, young people and families, people with disability, older people and people with mental illness. Life Without Barriers works with people who are homeless and refugees and asylum seekers.
Phone: (08) 8259 5600
Website: www.lwb.org.au
HOST International
HOST International seeks to build communities that are thriving and welcoming of newcomers. HOST has a special interest in supporting asylum seekers that have unmet needs living in the community with a view to increasing their access to independence through employment.
Phone: (02) 8660 1091
Website: www.hostinternational.org.au
Common Ground (Housing Choices)
The Common Ground program, delivered by HCSA, delivers supportive housing programs that end people’s homelessness experience.
Phone: 1300 312 447
Website: www.commongroundadelaide.org.au
Child Protection Services
Child Abuse Report Line (CARL) – Department for Child Protection
If you are concerned about a child and have a reasonable suspicion that a child is being abused or neglected, phone CARL.
All serious concerns must be reported via the report line and not via the online reporting system provided on the CARL web page.
Serious concerns include when you suspect a child is in imminent or immediate danger of:
- serious harm
- serious injury
- chronic neglect
- or when a child is in care of the Department for Child Protection and you suspect they are being abused or neglected.
Phone: 131 478
Website: http://my.families.sa.gov.au
HYPA (SYC)
HYPA is a not-for-profit organization centered on employment, education and youth services. HYPA supports and assists over 5,300 young people to access and maintain safe and appropriate accommodation, to reconnect with family, school, employment and the community.
Phone: (08) 8405 8540
Website: www.syc.net.au
Kids Helpline
Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.
Kids Helpline (24 hour telephone counselling line)
Phone: 1800 55 1800
Website: http://kidshelpline.com.au
Dental Services Adelaide
SA Dental Service
SA Dental Service provides a range of dental services for all children under 18 years and eligible adults at clinics throughout South Australia.
Phone: 1300 008 222
Website: www.sahealth.sa.gov.au
Adelaide Dental School – Community Outreach
The Community Outreach Dental Program provides dental and other health services for people who have suffered homelessness, or have difficulty accessing conventional care, including non-funded asylum seekers.
Phone: (08) 8313 4424
Website: http://health.adelaide.edu.au
Disability Services
Refugee Health Service
The Refugee Health Service is the state funded specialist health service for new arrival refugees and asylum seekers in South Australia.
Phone: (08) 8237 3900
Website: www.sahealth.sa.gov.au
National Disability Insurance Scheme (NDIS)
The NDIS is now available in South Australia. Find out how to apply via the details below.
Phone: 1800 800 110
Website: www.ndis.gov.au/understanding/ndis-rollout/south-australia
Disability SA
The National Disability Insurance Scheme (NDIS) now funds disability services, giving people living with a disability the choice and control over who provides their services.
Phone: (08) 8372 1414
Website: www.dcsi.sa.gov.au
Guide Dogs SA
Guide Dogs works to support and defend the rights of people with a sensory impairment. We advocate on behalf of our clients to ensure that all public premises and transport facilities are accessible and we assist people to assert their rights when they have been illegally denied access to public places.
Phone: 1800 757 738
Website: www.guidedogs.org.au
CARA (Disability Services & Support Organization)
Cara works with children and adults with disability to learn, grow and have fun.
Phone: (08) 8347 4588
Website: www.cara.org.au
Novita Children’s Services
Novita is one of South Australia’s largest providers of disability supports, services and equipment.
Phone: 1300 668 482
Website: www.novita.org.au
EBL Disability Services
EBL Disability Services provides a range of supports including short stays, accommodation, assisted holidays, learning and lifestyle programs, social and community participation programs, plan management and support coordination.
Their services are designed to support individuals and their families from childhood through to adulthood in line with the NDIS practice standards and code of conduct.
Phone: (08) 8252 1000
Website: www.ebldisabilityservices.org.au
Family Violence
Northern Adelaide Domestic Violence (Women’s Safety Services SA)
The Northern Adelaide Domestic Violence Service we can provide:
- Safe, supported crisis and short term accommodation
- Domestic and family violence counselling and support via the phone or face to face
- Domestic violence educational programs and support groups for women and children
- Referral and information about: health, legal, financial, accommodation and immigration matters
- Assistance for women from Aboriginal and Torres Strait Islander and non-English speaking backgrounds
- Access for women with disabilities
Elizabeth Shopfront Phone: (08) 8255 3622
Willaston Office: (08) 8522 9100
Website: www.womenssafetyservices.com.au
Victim Support Service
Victim Support Service (VSS) provides free and confidential help to adult victims of crime, witnesses, their family, and friends across South Australia. VSS work in partnership with other organisations, are not a government agency or part of the police and you don’t have to report a crime to get help. It doesn’t matter when the crime happened and you can call at any time after the crime, whether it was yesterday, last week or several years ago.
Phone: 1800 842 846
Website: www.victimsa.org
Migrant Women’s Support Service
Support for migrant and refugee women and children from non-English speaking backgrounds experiencing or escaping domestic or family violence.
Phone: (08) 8152 9260 (Mon-Fri 08:30-17:00)
Website: www.womenssafetyservices.com.au
Yarrow Place
Yarrow Place Rape and Sexual Assault Service is a service for anyone who has been sexually assaulted. Yarrow Place is part of the Youth Women’s Safety and Wellbeing Division of the Women’s and Children’s Health Network. Yarrow Place provides free and confidential service for people aged 16 years and over at the time of the sexual assault.
Phone: (08) 8226 8777 or 1800 817 421
Website: www.sahealth.sa.gov.au
Women’s Safety Services
Women’s Safety Services SA supports women and children who are experiencing and/or escaping domestic and family violence.
Domestic Violence Crisis Line: 1800 800 098
Phone: (08) 8152 9200
Website: www.womenssafetyservices.com.au
Female Genital Mutilation
Refugee Health Service
The Refugee Health Service is the state funded specialist health service for new arrival refugees and asylum seekers in South Australia.
Phone: (08) 8237 3900
Website: www.sahealth.sa.gov.au
Shine SA (Community Health Centre)
Shine SA provides sexual health and relationship well-being services including clinics, counselling, education and information.
Phone: 1300 794 584
Sexual Health Line: 1300 883 793
Website: http://shinesa.org.au
Health Practitioner Support and Advice
Royal Australian College of General Practice (RACGP)
The RACGP is widely recognised as a leader in the provision of general practice education and training, supporting more than 35,000 members working in or towards a career in general practice.
Phone: (08) 8267 8310
Website: http://racgp.org.au
Sonder
Formerly, Northern Health Network, Sonder delivers a range of integrated community health services including mental health counselling, addiction services and employment support.
Phone: (08) 8209 0700
Website: www.northernhealth.net
Eastern Health Authority
Local councils working together to protect the health of the community.
Phone: (08) 8132 3600
Website: http://eha.sa.gov.au
Southern Adelaide Local Health Network (SALHN)
The Southern Adelaide Local Health Network (SALHN) includes:
- Flinders Medical Centre
- Noarlunga Hospital
- GP Plus Health Care Centres and Super Clinics
- Mental health services
- Sub-acute services, including Repat site
Phone: (08) 8132 3600
Website: www.sahealth.sa.gov.au
Hearing
The Royal Association Deaf Society (Deaf Can:Do)
From NDIS planning and crisis support to Auslan interpreting services, Deaf Can:do offer a wide range of services to help deaf South Australians overcome barriers.
Phone: (08) 8100 8200
Website: http://deafcando.com.au
The Hearing Assessment Centre
The Hearing Assessment Service offers a free hearing assessment service across South Australia for children 0-18 years old.
Phone: (08) 8161 6437 or (08) 8161 7471
Website: http://cyh.com.au
Immunisation
Refugee Health Service
The Refugee Health Service is the state funded specialist health service for new arrival refugees and asylum seekers in South Australia.
Phone: (08) 8237 3900
Website: www.sahealth.sa.gov.au
SA Health Immunisation Section
Vaccines for newly arrived refugees are available at no cost under the Australian Government Department of Health(opens in a new window). Refugees can access the free vaccines through the Newly Arrived Refugee Immunisation Program at the following local councils and health services:
- City of Marion (opens in a new window)
- City of Playford (opens in a new window)
- City of Port Adelaide-Enfield (opens in a new window)
- Refugee Health Service
- Community Health Connect South East
Website: www.sahealth.sa.gov.au
SA Primary Health Network (PHN) Immunisation Hub
The SA Immunisation Hub works to bridge gaps in immunisation service provision and build capacity of providers via activities including education, mentoring, and network support. The Hub’s team support the Champion Nurse Immunisation Program, the popular Introduction to Immunisation course for new providers, and assist providers in regard to uploading quality data to the Australian Immunisation Register (AIR). The Hub also works to increase awareness and accessibility of vaccination in the community.
Phone: (08) 8219 5900
Website: www.immunisationhub.com.au
Newly Arrived Refugee Immunisation (NARI) services provided by:
- City of Charles Sturt (08) 8408 1111
- City of Marion (08) 8375 6600
- City of Playford (08) 8256 0118
- City of Port Adelaide-Enfield (08) 8405 6600
- Refugee Health Service (08) 8237 3900
- South East Regional Community Health Services (08) 8721 1460
Infectious diseases
SA Tuberculosis Services in CALHN – Royal Adelaide Hospital – Adelaide Chest Clinic
The Tuberculosis Program staff at the Chest Clinic are available to assist people who are:
- concerned about their TB status
- suspected by the SA TB Services to be at a higher risk of having TB
- suspected of having been in contact with persons with active TB
- directed by the Department of Immigration as a new permanent arrival to Australia to undergo a further TB check up
Some services require appointments and these can be organised by telephone, fax, post or in person. A referral from a medical practitioner, received prior to the appointment, is preferable. Interpreter services are available but need to be pre-arranged. Please mention this need when the appointment is being made.
Phone: (08) 8222 4867
Website: www.sahealth.sa.gov.au
Adelaide Sexual Health Centre
Adelaide Sexual Health Centre (formerly Clinic 275) provides a free and confidential specialist sexual health service for South Australia. This includes medical consultations and advice, testing and treatment for all sexually transmitted infections (STIs) including HIV, on-site laboratory testing, partner notification and support, and much more.
Phone: (08) 7117 2800
Website: www.sahealth.sa.gov.au
Shine
SHINE SA’s service and education delivery model works to provide sexual health education, early intervention, health promotion, clinical services and therapeutic counselling.
SHINE SA provides nurse-led and medical clinical assessment, treatment and counselling services.
Drop-in clinics provide free responsive access to young people under the age of 30.
Phone: 1300 794 584
Website: www.shinesa.org.au
Refugee Health Service
The Refugee Health Service is the state funded specialist health service for new arrival refugees and asylum seekers in South Australia.
Phone: (08) 8237 3900
Website: www.sahealth.sa.gov.au
Interpreters/language services
Translating and Interpreting Service (TIS) National
Phone: 131 450
Website: http://tisnational.gov.au
ONCALL Interpreting Service
Phone: 08 8410 5111
Website: http://oncallinterpreters.com.au
ITC (Interpreting and Translating Centre)
Phone: (08) 8226 1990
Website: www.translate.sa.gov.au
ABC International
Phone: (08) 8364 5255
Website: www.abcnternational.com.au
Legal Centres
Legal Services Commission
The Legal Services Commission is jointly funded by both the South Australian and the Commonwealth Governments and provides services to the community that can be divided into three main areas – advice, community education and legal representation.
Phone: 1300 366 424
Website: www.lsc.sa.gov.au
Southern Community Justice Centre
Phone: 1300 850 650 or (08) 8384 5222
Website: www.scjc.com.au
WestSide Community Lawyers
WestSide Lawyers provides quality legal assistance to financially or otherwise disadvantaged people in Adelaide’s western suburbs and the lower Flinders Ranges in South Australia.
WestSide Lawyers seeks to enhance access to the legal justice system by:
1. Providing, arranging for, or assisting in providing legal services to persons and community organisations; 2. Involving individuals and community organisations in recognition, understanding and solution of their own legal and related problems; 3. Assisting in, encouraging and fostering test cases and class action litigation; 4. Co-operating with educational authorities in the provision of legal education in the community; 5. Participating in law reform; 6. Co-operating and/or affiliating with organisations in Australia and elsewhere having similar objectives; 7. Encouraging the involvement of non-professional persons in the operation of WestSide Lawyers and its programs; and 8. Undertaking such other activities, which contribute to the resolution of the legal and related needs of individuals and families.
Phone: (08) 8340 9009
Website: www.westsidelawyers.net
Northern Community Legal Service
The Northern Community Legal Service (NCLS) provides a free legal aid service for people living in Adelaide’s northern suburbs and the mid north. They provide legal assistance services to people facing disadvantage and individuals who cannot afford a lawyer including people experiencing, or at risk of, family violence.
Phone: (08) 8281 6911 or 1300 558 555
Website: http://northerncommunitylegalservice.weebly.com/
Uniting Communities Legal Service
Uniting Communities Legal Service can provide expert, independent and confidential support. We provide general legal advice as well as more specialised services.
Phone: (08) 8281 6911 or 1300 558 555
Website: www.unitingcommunities.org
Mental Health Services – Adult
The SA Health Mental Health Triage Service (Assessment and Crisis Intervention Service)
This service:
- is the main point of access into mental health services
- can provide advice and information in a mental health emergency or crisis situation
- is staffed by mental health clinicians, and,
- will assess and refer to acute response teams where appropriate.
Phone: 13 14 65 (24 hours)
Website: www.sahealth.sa.gov.au
Centre for Treatment of Anxiety and Depression (CTAD)
CTAD is a free government clinic providing outpatient psychological therapy for anxiety disorders and depression. The clinic is a partnership between the University of Adelaide and SA Health and is one of the largest teaching clinics for psychologists and psychiatrists in Adelaide.
Phone: (08) 8222 8100
Website: www.sahealth.sa.gov.au
Refugee Health Service
The Refugee Health Service is the state funded specialist health service for new arrival refugees and asylum seekers in South Australia.
Phone: (08) 8237 3900
Website: www.sahealth.sa.gov.au
Skylight
Skylight offer up-to-date information, mental health support and NDIS services for people experiencing mental illness , family members and friends who care for them, and community and corporate organisation.
Phone: (08) 8378 4100
Website: www.skylight.org.au
Survivors of Torture and Trauma Assistance and Rehabilitation Service (STTARS)
STTARS is a non-government, not for profit organisation with no political or religious affiliations, which has been providing services to torture and trauma survivors in SA since 1991.
STTARS assists people from a refugee and migrant background who have experienced torture or been traumatised, as a result of persecution, violence, war or unlawful imprisonment prior to their arrival in Australia.
Phone: (08) 8206 8900
Website: www.sttars.org.au
Mental Health Services – Child and Adolescent
Child and Adolescent Mental Health Services (CAMHS)
CAMHS is a free community-based mental health service provided through SA Health’s Women’s and Children’s Health Network, and provides mental health services to infants, children, adolescents and perinatal women, across South Australia.
These services listed may also have outreach visiting services to other locations:
Website: http://wch.sa.gov.au
Women and Children’s Hospital Department of Psychological Medicine
Phone: (08) 8161 7000
Website: www.nedc.com.au
Older Refugees
Uniting SA – Ethnic Link Services
Ethnic Link Services is here to help older people from non-English speaking backgrounds to remain living independently at home and in the community for as long as possible.
We help communicate in the language of choice and ensure that all cultural traditions and beliefs are considered.
Our bilingual and bi-cultural staff are trained in aged care service delivery to support people and carers
METROPOLITAN: (08) 8241 0201 RIVERLAND: (08) 8548 9400 WHYALLA: 0476 829 377 FREE CALL FOR COUNTRY CALLERS: 1800 648 598
Website: www.ucwpa.org.au
Multicultural Aged Care
MAC has four main functions:
- To strengthen and support groups in their operations and delivery of aged care services
- To provide resources and training focusing on the aged care sector
- To deliver aged care services through our 7 social support group programs
- To advocate for and inform the community, governments and businesses about culturally appropriate aged care.
Phone: (08) 8241 9900
Website: www.mac.org.au
Primary Health Care Services
GPs – Health Engine
Website: www.healthengine.com.au
Psychological Support and Counselling
Survivors of Torture and Trauma Assistance and Rehabilitation Service (STTARS)
STTARS is a non-government, not for profit organisation with no political or religious affiliations, which has been providing services to torture and trauma survivors in SA since 1991.
STTARS assists people from a refugee and migrant background who have experienced torture or been traumatised, as a result of persecution, violence, war or unlawful imprisonment prior to their arrival in Australia.
Phone: (08) 8206 8900
Website: www.sttars.org.au
Refugee and Immigrant Health Services
Refugee Health Service
The Refugee Health Service is the state funded specialist health service for new arrival refugees and asylum seekers in South Australia.
Phone: (08) 8237 3900
Website: www.sahealth.sa.gov.au
Settlement Services
AMES
AMES Australia has delivered Status Resolution Support Services (SRSS), a single integrated program designed to provide flexible support services to people seeking to resolve their immigration status. AMES Australia has also been providing settlement services to newly arrived refugees and humanitarian entrants.
Phone: 13 26 37
Website: www.ames.net.au
Australian Migrant Resource Centre
Phone: (08) 8217 9500
Website: http://amrc.org.au
Australian Refugee Association (ARA)
ARA provides advice, assistance, advocacy and practical support with: Settlement Services; Migration Services; Employment Services; Youth Services; Public education; Policy, and advocacy.
Phone: (08) 8354 2951
Website: http://australianrefugee.org
Sexual assault
Yarrow Place
Yarrow Place Rape and Sexual Assault Service is a service for anyone who has been sexually assaulted. Yarrow Place is part of the Youth Women’s Safety and Wellbeing Division of the Women’s and Children’s Health Network. Yarrow Place provides free and confidential service for people aged 16 years and over at the time of the sexual assault.
Services include:
- 24 Hour Crisis Response Service for recent sexual assault—this includes support from a social worker, medical care by a doctor or nurse, and collection of forensic evidence for people who are considering legal action.
- Professional counselling and advocacy for recent and past sexual assault clients as well as their support people.
- Group programs, seminars, education, training and community capacity-building.
- Country response program, providing counselling in the Riverland, Mount Gambier, Whyalla and outreach to surrounding areas including Port Augusta and Port Lincoln regions.
- An Intensive Therapeutic Care Program for Guardianship young people aged 12-25 years who are at risk of sexual exploitation (DCP Referral only—young people must be under Guardianship at time of referral).
Phone: (08) 8226 8777
Website: www.yarrowplace.sa.gov.au
Sexual and Reproductive Health
INDABA Program – Relationships Australia South Australia
Indaba is a collaborative partnership established in 2015 by the HIV Women’s Health Program of Relationships Australia South Australia. Indaba includes representatives from HIV services, government agencies, settlement services, and individuals in the community as well as women living with HIV. The Indaba group gathers every three months to address issues that relate to the health and wellbeing of women living with HIV in South Australia.
Phone: 1300 354 277
Website: http://indabahiv.com.au
Adelaide Sexual Health Centre
Adelaide Sexual Health Centre (formerly Clinic 275) provides a free and confidential specialist sexual health service for South Australia. This includes medical consultations and advice, testing and treatment for all sexually transmitted infections (STIs) including HIV, on-site laboratory testing, partner notification and support, and much more.
Address: First Floor, 275 North Terrace, Adelaide SA 5000
Phone: (08) 7117 2800
Website: www.sahealth.sa.gov.au
Shine SA (Community Health Centre)
SHINE SA’s service and education delivery model works to provide sexual health education, early intervention, health promotion, clinical services and therapeutic counselling.
Address: 64C Woodville Rd, Woodville SA 5011
Phone: 1300 794 584
Sexual Health line: 1300 883 793
Website: http://shinesa.org.au
SAMESH
SAMESH offers peer support for people living with HIV and peer led workshops for those who have been recently diagnosed.
Phone: (08) 7099 5300
Website: www.samesh.org.au
Refugee Health Service
The Refugee Health Service is the state funded specialist health service for new arrival refugees and asylum seekers in South Australia.
Phone: (08) 8237 3900
Website: www.sahealth.sa.gov.au
Women’s Health Service
Women’s Health Service provide clinical and emotional health and wellbeing services as part of the Women’s and Children’s Health Network. Their services are provided by women for women in welcoming, safe and culturally respectful health centres.
Women’s Health Service have three locations:
- 47 Dale Street, Port Adelaide – phone 8444 0700
- GP Plus Centre, 16 Playford Boulevard, Elizabeth – phone 8444 0700 – ask for Elizabeth
- GP Plus Super Clinic, 1 Gilles Crescent, Hillcrest – phone 8444 0700 – ask for Gilles Plains
Website: www.whs.sa.gov.au
PEACE – Relationships Australia South Australia
PEACE (Personal Education And Community Empowerment) supports and assists individuals, families and communities from culturally and linguistically diverse backgrounds to lead balanced and healthy lives.
Phone: (08) 8223 4566
Address: 161 Frome Street, Adelaide SA 5000
Website: www.rasa.org.au
