New South Wales

This page was developed and is maintained by NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS)
Asylum Seekers

Asylum seekers can access Government funded services under Status Resolution Support Services (SRSS) program as well as NGO services.

SRSS is the program that supports vulnerable migrants who are waiting for the government’s decision on a visa application, including people seeking asylum.

SRSS Program Service Providers

Other Programs

Child Protection Services

Chest Clinics

Disability Services

The National Disability Scheme (NDIS) is a program funded by the Federal Government to assist individuals who are unable to function mentally or physically at full capacity.

Eligibility Criteria for NDIS:

  1. Age: You must be below the age of 65
  2. Residency: You must either be an Australian Citizen, hold a permanent visa or be on a protected special category.
  3. Your condition must be long term and it must reduce your capacity to participate fully in social and daily life.

Drug and Alcohol Support Services

Family Planning

Family Safety, Support & Domestic and Family Violence

Humanitarian Settlement Program (HSP)

The Humanitarian Settlement Program (HSP) provides support to humanitarian entrants to build the skills and knowledge they need to become self-reliant and active members of the Australian community.

The HSP provides Specialised and Intensive Services (SIS) to humanitarian entrants and other eligible visa holders who have complex needs.

SIS Eligibility

  • Refugee (subclass 200, 201, 203 and 204) visa; and
  • Global Special Humanitarian (subclass 202) visa
  • Protection (subclass 866) visa; and
  • Temporary Protection (subclass 785), Temporary Humanitarian Stay (subclass 449), Temporary Humanitarian Concern (subclass 786) and Safe Haven Enterprise (subclass 790) visas.

Interpreter and Translation Services

Legal Services


Maternal and Child Health

Mental Health Services

Multilingual Resources


Optometry/Vision Services

Paediatric Refugee Clinics

Refugee Health Services

Settlement Services

From 1 January 2019, Settlement Grants will be known as the Settlement Engagement and Transition Support (SETS) program. The program includes two components:

  • SETS – Client Services provides clients with settlement-related information, advice, advocacy, and assistance to access mainstream and other relevant services. SETS – Client Services has a key role in facilitating acquisition of English language skills, supporting engagement with education and training and building employment readiness.
  • SETS – Community Capacity Building will help new and emerging community groups and organisations support their specific communities. Support may include development of leadership and governance skills, linkages to the broader community, interaction with government and local stakeholders, and access to resources and facilities.

Click here for more information

Settlement Engagement and Transition Support (SETS) Service Providers 

NSW Settlement Partnership Program

The NSW Settlement Partnership (NSP) is a consortium of community organisations, led by Settlement Services International, delivering settlement services in agreed areas of NSW under the Department of Social Services’ Settlement Services Programme (SSP).

Click here for more information

Sexual Health

Sexual Assault

Torture and Trauma Services

NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS)

STARTTS’ services are for people who have survived torture and/or trauma and are:

  • refugees
  • asylum seekers
  • from refugee-like backgrounds.

They must be living in NSW. The person can be any age and can have been living in Australia for any length of time, from a few days to many decades.

To make a referral to STARTTS:
Call (02) 9646 6800 – Ask for the Intake Officer

OR, complete the STARTTS Referral Form and send via:
Fax: (02) 9646 6801

Women's Services

Youth Services

If your areas is not covered, you can connect to the youth development officer in the council at your area to learn about available youth centres close to you.

Also, each settlement service provider has a youth program. You can find the list of service providers under the Settlement Service Providers section.

Produced by

in consultation with

                  Refugee Health Network of Australia

Endorsed by

Funded by

The Australian Refugee Health Practice Guide was produced with funds from the Australian Government Department of Health.


The information set out in the Australian Refugee Health Practice Guide (“the Guide”) is current at the date of first publication and is intended for use as a guide of a general nature only and may or may not be relevant to particular patients or circumstances. Nor is the Guide exhaustive of the subject matter. Persons implementing any recommendations contained in the Guide must exercise their own independent skill or judgement or seek appropriate professional advice relevant to their own particular circumstances when so doing. The statements or opinions that are expressed in the Guide reflect the views of the contributing authors and do not necessarily represent the views of the editors or Foundation House. Compliance with any recommendations cannot of itself guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional and the premises from which the health professional operates.

Whilst the information is directed to health professionals possessing appropriate qualifications and skills in ascertaining and discharging their professional (including legal) duties, it is not to be regarded as clinical advice and, in particular, is no substitute for a full examination and consideration of medical history in reaching a diagnosis and treatment based on accepted clinical practices.

Accordingly, Foundation House and its employees and agents shall have no liability (including without limitation liability by reason of negligence) to any users of the information contained in the Guide for any loss or damage (consequential or otherwise), cost or expense incurred or arising by reason of any person using or relying on the information contained in the Guide and whether caused by reason of any error, negligent act, omission or misrepresentation in the information. Although every effort has been made to ensure that drug doses and other information are presented accurately in the Guide, the ultimate responsibility rests with the prescribing clinician. For detailed prescribing information or instructions on the use of any product described herein, please consult the prescribing information issued by the manufacturer.