New South Wales
This page was developed and is maintained by NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS)Asylum Seekers
Asylum seekers can access Government funded services under Status Resolution Support Services (SRSS) program as well as NGO services.
SRSS is the program that supports vulnerable migrants who are waiting for the government’s decision on a visa application, including people seeking asylum.
SRSS Program Service Providers
| REGION | Service Provider | Location | Contact |
|---|---|---|---|
| Sydney Metropolitan | Settlement Services International (SSI) | Liverpool | Ph: (02) 8799 6700 |
| Sydney Metropolitan | Life Without Barriers | Rockdale
Parramatta |
Ph: (02) 9508 4000
Ph: (02) 8830 7601/(02) 8830 7602 |
Other Programs
| REGION | Service Provider | Information | Location | Contact |
|---|---|---|---|---|
| Sydney Metropolitan | Asylum Seekers Centre | Sydney | Ph: 02 9078 1900 | |
| Murrumbidgee
Sydney Metropolitan |
Red Cross | Sydney
Wagga Wagga |
Ph: 1800 733 276
Email: contactus@redcross.org.au |
|
| Sydney Metropolitan | House of Welcome | Sydney | Ph: 02 9727 9290 | |
| Sydney Metropolitan | Jesuit Refugee Service (JRS) Australia | Sydney | Ph: 02 9098 9336 | |
| Sydney Metropolitan | Amnesty International Australia Refugee Network | Sydney | Ph: 1300 300 920 | |
| Sydney Metropolitan | Bridge for Asylum Seekers Foundation (BASF) | BASF provides financial assistance to Asylum Seekers who are destitute having fled persecution in their home country. | Sydney | Chair: Janet Castle Mobile: 0402 614 586 |
| Sydney Metropolitan | NSW Refugee Health Service (RHS) | There are 3 General Practice clinics held one day per week in Liverpool, Blacktown and Auburn. The clinics are free, allowing clients without Medicare to access them. | Sydney | Ph: 02 8778 0770 |
| Nepean Blue Mountains | Blue Mountains Refugee Support Group | Wentworth Falls | Email: secretary@bmrsg.org.au | |
| STATEWIDE | STARTTS | complete the STARTTS Referral Form and send via:Email: stts-intakegeneral@health.nsw.gov.auFax: (02) 9646 6801 | To make a referral to STARTTS: Call (02) 9646 6800 – Ask for the Intake Officer |
Child Protection Services
| REGION | Service Provider | Location | Contact |
|---|---|---|---|
| STATEWIDE | Kids Helpline | 1800 55 1800 This is a free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25. | |
| STATEWIDE | Family and Community Services (FACS) | Child Protection Helpline 13 2111 Click here for all lines | |
| STATEWIDE | Gowrie NSW | Ph: (02) 8571 9700 (02) 8571 9790 email: info@gowriensw.com.au |
|
| Sydney Metropolitan | Child Abuse Prevention Service | Ashfield | Ph: (02) 9716 8000 email: mail@childabusepreventaion.com.au |
| Sydney Metropolitan | Rosebank Child Sexual Abuse Service Inc. | Liverpool | Ph: 1800 424 017 email: info@rosebank.org.au |
| Sydney Metropolitan | Association of Children’s Welfare Agencies | Ph: (02) 9281 8822 email: acwa@acwa.asn.au |
Chest Clinics
| REGION | Service Provider | Contact |
|---|---|---|
| STATEWIDE | NSW Health | Click here for the list of Chest Clinics |
Dental Services
| REGION | Service Provider | Contact |
|---|---|---|
| STATEWIDE | Click here for list of Oral Health Centres | Click here for NSW Public Dental Service Phone Numbers |
Disability Services
The National Disability Scheme (NDIS) is a program funded by the Federal Government to assist individuals who are unable to function mentally or physically at full capacity.
Eligibility Criteria for NDIS:
- Age: You must be below the age of 65
- Residency: You must either be an Australian Citizen, hold a permanent visa or be on a protected special category.
- Your condition must be long term and it must reduce your capacity to participate fully in social and daily life.
| REGION | Service Provider | Location | Contact |
|---|---|---|---|
| STATEWIDE | Click here for National Disability Insurance Scheme Offices in NSW | 1800 800 110 | |
| STATEWIDE | Disability Employment Services (DES) | Click here for the list of DES providers | JobAccess can provide you with all the information you need on disability employment, including Disability Employment Services. 1800 464 800 |
| STATEWIDE | Life Without Barriers Disability Services (LWB) | -Ballina
-Newcastle -Tuggerah -Orange -Rockdale -Wollongong |
(02) 9508 4000 |
| Sydney Metropolitan
Illawarra Shoalhaven Southern NSW |
Click here for Multicultural Disability Advocacy Association (MDAA) | -Bega
-City and Inner West -Griffith -Newcastle -South East -Sydney -Wollongong |
(02) 9891 6400
1800 629 072(free call) |
Drug and Alcohol Support Services
| REGION | Service Provider | Location | Contact |
|---|---|---|---|
| Sydney Metropolitan | Drug and Alcohol Multicultural Education Centre (DAMEC) | Redfern Liverpool Blacktown |
p: (02) 8706 0150 |
Family Planning
| REGION | Service Provider | Information | Location | Contact |
|---|---|---|---|---|
| STATEWIDE | Family Planning NSW | Family Planning NSW Talkline provides free and confidential information, advice and options across a wide range of reproductive and sexual health issues, including:
Contraception (including IUDs and implants) |
Ashfield
Fairfield Blacktown Penrith |
Ph: 1300 658 886
Email: talkline@fpnsw.org.au Ashfield Ph: 8752 4300 328-336 Liverpool Rd, Ashfield. Fairfield Ph: 9754 1322 8752 4300 24 – 26 Nelson Street, Fairfield Blacktown Ph: 9831 2070 9754 1322 6 Prince Street, Blacktown Penrith Ph: 4749 0500 13 Reserve Street, Penrith |
Family Safety, Support & Domestic and Family Violence
| REGION | Service Provider | Information | Location | Contact |
|---|---|---|---|---|
| NATIONWIDE | National Sexual Assault, Domestic and Family Violence Counselling Service (24 hours) | Ph: 1800 737 732 | ||
| NATIONWIDE | Rape and Domestic Violence Service Australia | NSW Rape Crisis Ph: 1800 424 017 Domestic&Family Violence Sexual Assault |
||
| NATIONWIDE | Relationships Australia | Organisation offers services around the country that include counselling, family dispute resolution (mediation) and a range of family and community support and education programs. | 1300 364 277 | |
| NATIONWIDE | Mensline | 24 hour service for men which has counsellors who are trained in dealing with male victims of domestic violence | 1300 78 99 78 | |
| STATEWIDE | Domestic Violence Line (24 hours) | Ph: 1800 65 64 63 | ||
| STATEWIDE | Women’s Legal Service NSW | Provides Domestic Violence Legal Advice | Ph: (02) 8745 6999 or 1800 810 784 | |
| STATEWIDE | Staying Home Leaving Violence | Bega Blacktown Broken Hill Campbelltown Clarence Valley Coffs Harbour Dubbo Eastern Sydney Fairfield, Liverpool Inverell Kempsey Maitland, Cessnock Moree Newcastle Nowra Orange Parramatta Penrith Redfern Tamworth Wollongong Wyong Gosford |
-Bega Ph: (02) 6492 6239 -Blacktown -Broken Hill -Campbelltown -Clarence Valley -Coffs Harbour -Dubbo -Eastern Sydney -Fairfield, Liverpool -Inverell -Kempsey -Maitland, Cessnock -Moree -Newcastle -Nowra -Orange -Parramatta -Penrith -Redfern -Tamworth -Wollongong -Wyong, Gosford |
|
| Sydney Metropolitan | Domestic violence NSW | Redfern | Ph: (02) 9698 9777 (02) 9698 9771 |
|
| Sydney Metropolitan | Women’s Domestic Violence Court Advocacy Program | Women’s Domestic Violence Court Advocacy Services are locally-based, independent services for women and children seeking help and information about how to get protection from the court from domestic violence. | -Bankstown -Blacktown -Burwood -Campbelltown -Sydney CBD -Fairfield -Liverpool -Parramatta -Penrith -Sutherland |
Ph: 1300 888 529 |
| Central Coast
Illawarra Shoalhaven Mid North Coast Northern NSW Sydney Metropolitan |
Integrated Domestic and Family Violence Services Program | The Integrated Domestic and Family Violence Services (IDVFS) program provides women and their children with the emotional and practical support they need to recover from domestic and family violence. | -Campbelltown | Bankstown Ph: (02) 8713 7811 Brisbane Waters Cabramatta Eastlakes Green Valley – Liverpool Mt Druitt (02) 8867 4900 Mullumbimby North Bondi Nowra Port Macquarie |
| Hunter New England | Jenny’s Place – Newcastle Domestic Violence Resource Centre | -Clarence Valley | Domestic Violence Line 1800 656 463 Help and Information |
|
| Metropolitan Sydney
Northern NSW Illawarra Shoalhaven |
YWCA NSW Domestic Violence Services | -Coffs Harbour | Surry Hills Ph: (02) 9285 62 86 Goonellabah Campbelltown Nowra |
|
| Southern NSW | South East Women and Children’s Services | SEWACS runs a number of programs in the Bega Valley and Eurobodalla Shires for women, children and young people experiencing family and/or domestic violence. The programs are separate but complimentary, offering a range of services and support. | -Bega | Ph: (02) 6492 2088 |
Humanitarian Settlement Program (HSP)
The Humanitarian Settlement Program (HSP) provides support to humanitarian entrants to build the skills and knowledge they need to become self-reliant and active members of the Australian community.
The HSP provides Specialised and Intensive Services (SIS) to humanitarian entrants and other eligible visa holders who have complex needs.
SIS Eligibility
- Refugee (subclass 200, 201, 203 and 204) visa; and
- Global Special Humanitarian (subclass 202) visa
- Protection (subclass 866) visa; and
- Temporary Protection (subclass 785), Temporary Humanitarian Stay (subclass 449), Temporary Humanitarian Concern (subclass 786) and Safe Haven Enterprise (subclass 790) visas.
| REGION | Service Provider | Location | Contact |
|---|---|---|---|
| Hunter New England
Mid North Coast Sydney Metropolitan |
Settlement Services International (SSI) - Click here for SIS Referral From | -Sydney
-Newcastle -Coffs Harbour -Armidale |
Enquiry Line:1300 855 669
Email: SIS@dss.gov.au |
| Murrumbidgee
Illawarra Shoalhaven |
Red Cross | Wollongong
Wagga Wagga Albury |
Wollongong
2/36 Auburn Street Wollongong, NSW 2500 Phone: 02 4254 7400 Wagga Wagga 88 Murray Street Wagga Wagga, NSW 2650 Phone: 02 5963 2966 Albury The Hub 562 Macauley Street Albury, NSW 2640 Phone: 0408 751 609 |
Interpreter and Translation Services
| REGION | Service Provider | Location | Contact |
|---|---|---|---|
| STATEWIDE | TIS Doctors’ Priority Line (normal wait time 3 mins) | 131 450 | |
| STATEWIDE | Multicultural NSW Interpreting & Translation Services | 1300 651 500 | |
| STATEWIDE | Centrelink Multilingual Phone Service Allows people to speak to and do business with Centrelink in languages other than English. Centrelink Multilingual Phone Service does not provide interpreter services. Customer Service Advisors help with advice and assistance on the payments and services most suited to your needs. | Multilingual Phone Service on 131 202 to speak with skilled bilingual service officers about Centrelink payments and services | |
| Sydney Metropolitan | Health Care Interpreter Service | Western Sydney Local Health District | Ph: (02) 9912 3800
Email: wslhd-hcis@health.nsw.gov.au |
| Sydney Metropolitan | Health Language Services | South Western Sydney Local Health District | For Bookings Call
Ph: 8738 6088 |
| Sydney Metropolitan | Sydney Health Care Interpreter Service | Sydney Local Health District | Ph: 9515 0030 |
| Hunter New England Central Coast
Mid North Coast Northern Far West Western |
Health Care Interpreter Services | Business Hours
Ph: 4924 6285 After Hours Ph: 4921 3000 |
|
| Illawarra Shoalhaven
Murrumbidgee Southern |
Health Care Interpreter Services | Northern and Southern Illawarra Hospital Groups
Ph: 4223 8540 (Mon to Fri 8.30am to 5pm) Shoalhaven Hospital Group and CHS Ph: 1800 247 272 (available 24/7) Murrumbidgee and Southern NSW LHDs Ph: 1800 247 272 (available 24/7) |
Legal Services
| REGION | Service Provider | Information | Location | Contact |
|---|---|---|---|---|
| Phone Advice
STATEWIDE Office Location Sydney Metropolitan |
Refugee Advice and Casework Service (RACS) | Provides specialist refugee advice and may assist in lodging a Protection Visa application, preparing for interviews with the Department of Immigration and Citizenship, assist with applications to the Refugee Review Tribunal, can provide one off advice about your case, either over the phone or face to face at a booked appointment. | Randwick | Telephone Advice
Ph: (02) 9114 1600 Appointment Ph: (02) 8355 7227 Email: admin@racs.org.au |
| STATEWIDE | Legal Aid NSW | Telephone Advice:
Ph: 1300 888 529 or (02) 9219 5000 |
||
| STATEWIDE | Women’s legal services Sydney | Ph: (02) 8745 6988 or 1800 801 501 | ||
| STATEWIDE | Law Access NSW | Ph: 1300 888 529 | ||
| Sydney Metropolitan | Immigration Advice and Rights Centre | Surry Hills | Ph: (02) 9279 4300
Email: iarc@iarc.asn.au |
|
| Sydney Metropolitan | National Association for Community Legal Centres | Please note that National Association of Community Legal Centres does not provide legal advice Click here to find a Community Legal Centre for legal advice | Ph: (02) 9264 9595
Email: info@naclc.org.au |
LGBTQI
| REGION | Service Provider | Information | Location | Contact |
|---|---|---|---|---|
| Sydney Metropolitan | Twenty 10 | LGBTIQA+ Social support, counselling, housing, mental health in Sydney for young people. Social groups for adults. Inclusivity training | Chippendale | Ph: (02) 8594 9550 |
| Sydney Metropolitan | The Gender Centre | The Gender Centre is the peak state-wide specialist multi- purpose service supporting the transgender, gender diverse and gender questioning community of NSW . | Annandale | Ph: (02) 9569 2366 |
| Sydney Metropolitan | Another Closet: ACON Anti | New South Wales based health promotion organisation specialising in HIV prevention, HIV support and lesbian, gay, bisexual, transgender and intersex (LGBTI) health. | Surry Hills | Ph: 1800 063 060 (Free Call) |
| Sydney Metropolitan | The National LGBTI Health Alliance | The National LGBTI Health Alliance is a peak health organisation for LGBT and intersex organisations in Australia. | Email: info@lgbtihealth.org.au
Telephone: 02 8568 1123 |
|
| Sydney Metropolitan | Qlife | QLife is Australia’s first nationally-oriented counselling and referral service for people who are lesbian, services to people of all ages across the full breadth of people’s bodies, genders, relationships, sexualities, and lived experiencNaalities, and lived experiences. | 1800 184 527
Webchat available on the website |
|
| Sydney Metropolitan | Transgender Anti-Violence Project | The TAVP provides free, confidential services to support people affected by transphobia or transgender people experiencing violence or abuse. | Annandale | (02) 9569 2366
1800 069 115 (free call) |
| Sydney Metropolitan | Safe Relationships Project | The aim of the Safe Relationships Project (SRP) is to provide men and women who are experiencing domestic violence in Same Sex relationships with support, advocacy, referral and information. | Kings Cross | 1800 244 481 (free call) Email: iclc@iclc.org.au |
Maternal and Child Health
| REGION | Service Provider | Information | Location | Contact |
|---|---|---|---|---|
| STATEWIDE | Health direct Australia pregnancy, birth and baby line | Counsellors are available over the phone between the hours of 7am and midnight (AEST). | Ph: 1800 882 436
Telephone helpline available 24/7 to parents experiencing stressful situations and needing assistance with parenting. |
|
| STATEWIDE | Australian Breastfeeding Association Help Line | Ph: 1800 686 268 | ||
| STATEWIDE | Families NSW | The Triple P positive parenting program is for parents with children aged 3–8 years. The program gives you the tools to:
· encourage behavior you like from your child · deal positively and consistently with problem behavior · take the stress out of parenting. |
Click here to find Triple P in your area | For Triple P Positive Parenting Programs Call
Ph: 1800 789 123 |
| STATEWIDE | Parent Line NSW | Parent Line counselors are available to discuss all your parenting concerns and questions. | Ph: 1300 1300 52 | |
| Sydney Metropolitan | Karitane | Karitane services include:
· In-Centre Care – parent support interventions delivered through the parenting centres, residential stay units, perinatal infant mental health service (Jade House) and specialised toddler clinic. · Community Outreach Programs – extensive range of early intervention services which are delivered in the community, and include groups for early parenting education, understanding the emotions of children’s behaviours, emotional coaching for parents, young women in custody parenting, positive parenting, early intervention prevention, young parent in-home support, supported playgroups, teenage pregnancy peer support program, foster carers kinship, and grandparent support program. · Education Services – provided to parents and families, health professionals, staff, students, academic and corporate partnerships. |
138 -152 The Horsley Drive & Mitchell Street, Carramar | Ph: (02) 9794 2300 |
| Sydney Metropolitan | Tresillian | Tresillian Day Services provide a range of services for families experiencing early parenting challenges including:
· Sleep and settling difficulties · Adjustment to parenthood · Breastfeeding · Infant nutrition · Toddler behaviour · Multiple babies · Emotional and psychological health and well-being · Anxiety and postnatal depression |
Address: McKenzie Street, Belmore Ph: (02) 9787 0800
Address: 1b Barber Avenue, Kingswood. Ph: 4734 2124 parenting. |
Mental Health Services
| REGION | Service Provider | Information | Location | Contact |
|---|---|---|---|---|
| NATIONWIDE | Suicide Call Back Service | Provides 24/7 telephone, video and online professional counselling to people who are affected by suicide | Ph: 1300 659 467 | |
| NATIONWIDE | Life Line | Provides 27/7 Crisis Support and Suicide Prevention Services | Ph: 13 11 14 | |
| STATEWIDE | NSW Primary Health Network | Click here for PHN Locator | ||
| STATEWIDE | NSW Health Mental Health | Click here for service contacts | ||
| STATEWIDE | Mental Health Line | The Mental Health Line is a 24-hour telephone service operating seven days a week across NSW | Ph: 1800 011 511 | |
| STATEWIDE | Community Living Supports (CLS) | clscc@parramattamission.org.au Ph: (02) 9891 2277 |
||
| STATEWIDE | Parramatta Mission | The Commission does not handle complaints or individual cases
The Mental Health Commission of NSW is an independent statutory agency responsible for monitoring, reviewing and improving mental health and wellbeing for people in NSW. |
Ph: (02) 9859 5200 or 1300 884 563 | |
| Sydney Metropolitan
Blue Mountains Southern Highlands Illawarra and Shoalhaven |
Anglicare | Click here to find the service provdier close to you | Ph: 1300 111 278 | |
| Sydney Metropolitan | The Transcultural Mental Health Centre (TMHC) | The Mental Health Commission of NSW is an independent statutory agency responsible for monitoring, reviewing and improving mental health and wellbeing for people in NSW. | Parramatta | Ph: (02) 9912 3851 or 1800 648 911 Only Accepts Referrals from NSW Health Service Providers |
| Northern Sydney | Parramatta Mission | clscc@parramattamission.org.au Ph: (02) 9891 2277 |
||
| STATEWIDE | STARTTS | complete the STARTTS Referral Form and send via:Email: stts-intakegeneral@health.nsw.gov.auFax: (02) 9646 6801 | To make a referral to STARTTS: Call (02) 9646 6800 – Ask for the Intake Officer |
Multilingual Resources
| REGION | Service Provider | Contact |
|---|---|---|
| STATEWIDE | NSW Multicultural Health Communication | email: SESLHD-MHCS@health.nsw.gov.au phone: +61 (0)2 87535047 fax: +61 (0)2 87535002 |
Nutrition
| REGION | Service Provider | Information | Location | Contact |
|---|---|---|---|---|
| South Western Sydney Local Health District (SWSLHD) | NSW Refugee Health Service | RHS’ Dietetic Clinic provides limited dietetics assessment, support, and education to children aged 6-18 years from a refugee background who have limited access to other public dietetics services.
Clinics are run by a dietitian and clients can be seen at Liverpool and Fairfield sites, capacity however, is limited. RHS dietetic referrals are accepted from dietitians, nurses, doctors, other health professionals, schools, and community workers. If you think a client requires a referral for nutrition assessment or advice please refer to your local hospital (Dietetic Department), community dietitian, or RHS dietitian. |
RHS dietetic referrals: by email SWSLHD-RHSReferrals@health.nsw.gov.au |
Optometry/Vision Services
| REGION | Service Provider | Contact |
|---|---|---|
| STATEWIDE | Vision Care NSW | Ph: (02) 9344 4122 |
Paediatric Refugee Clinics
| REGION | Service Provider | Information | Location | Contact |
|---|---|---|---|---|
| Sydney Metropolitan | HARK Clinic – (Health Assessment for Refugee Kids) – The Children’s Hospital at Westmead | Referral from GPs, paediatricians or refugee service is preferred, but all children under 16 years of age are eligible. Please include any pathology results, details of medication taken, and related reports with your referral. | Westmead | Ph: 9845 0463 Fax: 9845 0829 Clinical advice: 9845 000 pager 6655 Email: SCHN-CHW-Refugee@health.nsw.gov.au |
| Sydney Metropolitan | Community Paediatric Refugee | Community Paediatrics provides community based non-acute services for children, adolescents and their families. Availability of the following services varies across SWSLHD. | Liverpool, Fairfield | Email: SWSLHD-ComPaed.Intake@sswahs.nsw.gov.au Phone: (02) 8738 4844 |
| Sydney Metropolitan | Refugee Children’s Health Clinic –Sydney Children’s Hospital | The clinic provides multi-disciplinary assessment of nutritional status, infectious diseases, development and other identified problems as required. Initial assessment and follow-up care is provided. | Randwick | Ph: (02) 9382 8472
Fax: 9382 8188 |
Refugee Health Services
| REGION | Service Provider | Information | Location | Contact |
|---|---|---|---|---|
| Sydney Metropolitan | NSW Refugee Health Services | All referrals and appointments are made through the central office in Liverpool. | Liverpool | Email: Referrals@health.nsw.gov.au
Ph: (02) 8778 0770 Fax:(02) 8778 0790 |
Settlement Services
From 1 January 2019, Settlement Grants will be known as the Settlement Engagement and Transition Support (SETS) program. The program includes two components:
- SETS – Client Services provides clients with settlement-related information, advice, advocacy, and assistance to access mainstream and other relevant services. SETS – Client Services has a key role in facilitating acquisition of English language skills, supporting engagement with education and training and building employment readiness.
- SETS – Community Capacity Building will help new and emerging community groups and organisations support their specific communities. Support may include development of leadership and governance skills, linkages to the broader community, interaction with government and local stakeholders, and access to resources and facilities.
Click here for more information
Settlement Engagement and Transition Support (SETS) Service Providers
| REGION | Service Provider | Location | Contact |
|---|---|---|---|
| Murrumbidgee | Albury-Wodonga Ethnic Communities Council Inc | Albury | p: (02) 6024 6895 e: contact@awecc.org.au |
| Sydney Metropolitan | Assyrian Australian Association | Blacktown, Ryde, Sydney South West | p: (02) 9728 2594 e: info@assyrianaustralian |
| Illawarra Shoalhaven | Migrant and Refugee Settlement Services of the Act Inc | Capital Region | a; Crawford Centre 8/166-168, Crawford St, Queanbeyan, NSW, 2601 Monday - Friday: 10am - 3pm p; 0434 313 969 |
| Murrumbidgee | Multicultural Council of Wagga Wagga Inc | Wagga Wagga | a: 18 Station Pl, Wagga Wagga, NSW, 2650 p: (02) 6921 6666 |
| STATEWIDE | NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors | Head Office: 152–168 The Horsley Drive Carramar NSW 2163 p: (02) 9646 6700 |
|
| Western NSW | Orange City Council | Orange | p: (02) 6393 8000 f: (02) 6393 8199 e: council@orange.nsw.gov.au |
| Mid North Coast | St Vincent De Paul Society NSW | Coffs Harbour | a: 6 Scarba St, Coffs Harbour NSW 2450
p: (02) 6652 3003 |
| Sydney Metropolitan | The Lebanese Muslim Association | Bankstown, Canterbury | e: info@lma.org.au p: (02) 9750 6833 f: (02) 9759 8149 |
| Murrumbidgee | Albury-Wodonga Volunteer Resource Bureau Inc | Albury | p: (02) 6021 0990 f: (02) 6021 0993 e: reception@vrb.org.au |
| Sydney Metropolitan | Asian Women at Work Inc | Auburn, Bankstown, Blacktown, Canterbury, Fairfield, Hurstville |
p: (02) 9793 9708 |
| Sydney Metropolitan | Australian Afghan Hassanian Youth Association Inc | a: 1 Bellona Avenue Regents Park, New South Wales
p: (02) 9738 7460 |
|
| Murrumbidgee | Centacare South West NSW Ltd | Griffith, Leeton | e: info@centacareswnsw.org.au p: 1300 619 379 f: (02) 6921 1375 |
| Sydney Metropolitan | Chinese Australian Services Society Ltd | Sydney Metro | a: 44-50 Sixth Avenue Campsie NSW
p: (02) 9789 4587 |
| Islamic Women's Association of Australia (IWAA) Inc | p: (02) 8764 6425 e: admin@iwaa.org.au |
||
| Southern NSW | Queanbeyan Multilingual Centre Inc | Queanbeyan | a: 12 Rutledge Street Queanbeyan NSW 2620
p: (02) 6297 6110 |
| Sydney Metropolitan | United Muslim Womens Association Inc | Lakemba | p: (02) 9750 6916 e: info@mwa.org.au |
NSW Settlement Partnership Program
The NSW Settlement Partnership (NSP) is a consortium of community organisations, led by Settlement Services International, delivering settlement services in agreed areas of NSW under the Department of Social Services’ Settlement Services Programme (SSP).
Click here for more information
| REGION | Service Provider | Location | Contact |
|---|---|---|---|
| Sydney Metropolitan | Advance Diversity Services | Rockdale | Head office address: 552 Princes Highway Rockdale NSW 2216 Postal address: PO Box 381 Rockdale NSW 2216 e: info@advancediversity.org.au p: (02) 9597 5455 |
| Sydney Metropolitan | Auburn Diversity Services | Auburn | Head office address: 17 Macquarie Road Auburn NSW 2144 Australia Postal address: PO Box 788, Auburn NSW 1835 e: info@adsi.org.au p: (02) 8737 5500 |
| Western NSW | Bathurst Information and Neighbourhood Centre | Bathurst | Head office address: 96 Russell Street Bathurst NSW 2795 Postal address: PO Box 1469 Bathurst NSW 2795 e: binc@binc.org.au p: (02) 6332 4866 |
| Sydney Metropolitan | Community Migrant Resource Centre | Parramatta | Head office address: Level 4, 1 Horwood Place Parramatta NSW 2150 Postal address: P.O. Box 1081 Parramatta NSW 2124 e: admin@cmrc.com.au p: (02) 9687 9901 |
| Sydney Metropolitan | Core Multicultural Communities | Cabramatta | Head office address: Cnr Railway Parade and McBurney Road, Cabramatta NSW 2166 Postal address: PO Box 367 Cabramatta NSW 2166 e: multicultural@corecs.org.au p: (02) 9727 0477 |
| Western NSW | Dubbo Neighbourhood Centre | Dubbo | Head office address: 1/80 Gipps Street, Dubbo NSW 2830 Postal address: as above e: info@dnc.org.au p: (02) 6882 2100 |
| Sydney Metropolitan | Great Lakes Agency for Peace and Development International | Fairfield | Head office address: Suite 4, 1 The Crescent, Fairfield NSW 2165 Postal address: PO Box 887 Fairfield NSW 2165 Email: muthon.glapdint@gmail.com Telephone: (02) 9723 8865 |
| Sydney Metropolitan | Gymea Community Aid & Information Service | Gymea | Office address: 39 Gymea Bay Rd Gymea NSW 2227 Postal address: as above e: settlement@gcais.ngo.org.au p: (02) 9524 9559 |
| Illawarra Shoalhaven | Illawarra Multicultural Services | Wollongong | Head office address: 17 Auburn Street, Wollongong NSW 2500 e: info@ims.org.au p: (02) 4229 6855 |
| Sydney Metropolitan | Khmer Community of NSW | Bonnyrigg | Head office address: 26 Bonnyrigg Avenue, Bonnyrigg NSW 2177 (within temple complex) Postal address: Po Box 104 Bonnyrigg NSW 2177 e: sopheachea91@hotmail.com p: (02) 9823 3479 |
| Sydney Metropolitan | Lebanese Community Council of NSW | Bankstown | Head office address: Suite 13, 41-45 Rickard Road Bankstown NSW 2200 e: info@lccnsw.org.au p: (02) 9790 7555 m: 0404 313 414 |
| Sydney Metropolitan | Macarthur Diversity Services | Campbelltown | Head office address: Level 3, Suite 2 Campbelltown City Centre, 171-179 Queen Street Campbelltown 2560 Postal address: PO Box 525 Campbelltown NSW 2560 e: info@mdsi.org.au p: (02) 4627 1188 |
| Sydney Metropolitan | Manly Community Centre & Services Inc | Manly | Office address: 12 Wentworth St, Manly 2095 e: info@cnb.org.au p: 02 9977 1066 |
| Hunter New England | Manning Valley Neighbourhood Services | Wingham | Head office address: 4 Farquhar Street, Wingham NSW 2429 Postal address: PO Box 75 Wingham NSW 2429 e: mvns@mvns.org.au p: (02) 6553 5121 |
| Sydney Metropolitan | Melkite Catholic Welfare Association | Greenacre | Head office address: 80 Waterloo Road, Greenacre NSW 2190 Postal address: PO Box 620 Greenacre NSW 2190 e: welfare@melkite.org.au p: (02) 9750 5514 |
| Sydney Metropolitan | Metro Assist | Campsie | Head office address: Level 2, 59-63 Evaline Street Campsie NSW 2194 Postal address: PO Box 503 Campsie NSW 2194 e: metroassist@metroassist.org.au p: (02) 9789 3744 |
| Sydney Metropolitan | Mount Druitt Ethnic Communities Agency | Mount Druitt | Office address: Level 1, 12/13 Mount St, Mt Druitt 2770 Postal address: PO Box 65, Mount Druitt NSW 2770 e: info@meca.org.au p: (02) 9625 9300 |
| Sydney Metropolitan | Nepean Multicultural Access Inc | St Marys | Head office address: 29 Swanston St, St Marys NSW 2760 (Building 5, St Marys Community and Cultural Precinct) Postal address: PO Box 92, St Marys NSW 1790 e: nma@nma.org.au p: (02) 9833 2416 |
| Hunter New England | Northern Settlement Services Ltd | Hamilton | Head office address: 8 Chaucer Street Hamilton NSW 2303 Postal address: as above e: nss@nsservices.com.au p: (02) 4969 3399 |
| Sydney Metropolitan | Settlement Services International | Ashfield | a: 2/158 Liverpool Road Ashfield NSW 2131 p: (02) 8799 6700 |
| Sydney Metropolitan | Sydney Multicultural Community Services | Daceyville | Head office address: 3 General Bridges Crescent, Daceyville NSW 2032 Postal address: N/A e: info@sydneymcs.org.au p: (02) 9663 3922 |
| Sydney Metropolitan | SydWest Multicultural Services | Blacktown | Head office address: Level 2,125 Main Street Blacktown NSW 2148 Postal address: PO Box 869 Blacktown NSW 2148 e: info@sydwestms.org.au p: (02) 9621 6633 |
| Sydney Metropolitan | Western Sydney MRC | Liverpool | Office address: Ground Floor, 108 Moore St, Liverpool NSW 2170 Postal address: PO Box 435, Liverpool NSW 1871 e: info@wsmrc.org.au p: (02) 8778 1200 |
Sexual Health
| REGION | Service Provider | Location | Contact |
|---|---|---|---|
| STATEWIDE | Sexual Health Services | Sexual Health Info Line - 1800 451 624 | |
| Sydney Metropolitan | Multicultural HIV and Hepatitis Service | Camperdown | Sydney: (02) 9515 1234 Freecall: 1 800 108 098 (NSW Country) |
Sexual Assault
| REGION | Service Provider | Information | Location | Contact |
|---|---|---|---|---|
| STATEWIDE | NSW Rape Crisis Services | Ph: 1800 424 017 | ||
| STATEWIDE | Parent Line (24 hours) | Provides information and advice on how to keep your kids’ needs at the fore during separation | Ph: 1300 1300 52 | |
| Sydney Metropolitan | Immigrant Women’s Speak out Association of NSW | We often assist clients in Domestic and Family Violence because this is one of the main causes of homelessness for CALD women. | Harris Park | Ph: (02) 9635 80 22 |
| Sydney Metropolitan | Moving Out Moving On (MOMO) | Surry Hills Neighbourhood Centre Newtown Neighbourhood Centre Housing NSW City Office – Strawberry Hills Redfern Community Centre | Ph: 9251 2405 | |
| Sydney Metropolitan | Victims Services, NSW Justice | Ph: 1800 633 063 | ||
| Sydney Metropolitan | Eastern and Central Sexual Assault Service (RPA Hospital) | Ph: (02) 9515 9040 |
Torture and Trauma Services
NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS)
STARTTS’ services are for people who have survived torture and/or trauma and are:
- refugees
- asylum seekers
- from refugee-like backgrounds.
They must be living in NSW. The person can be any age and can have been living in Australia for any length of time, from a few days to many decades.
To make a referral to STARTTS:
Call (02) 9646 6800 – Ask for the Intake Officer
OR, complete the STARTTS Referral Form and send via:
Email: stts-intakegeneral@health.nsw.gov.au
Fax: (02) 9646 6801
| REGION | Location | Contact |
|---|---|---|
| Metropolitan Sydney | -Carramar -Fairfield -Auburn -Liverpool -Blacktown |
Head Office – Carramar Phone: (02) 9646 6700 Email:stts-startts@health.nsw.gov.au Fairfield Auburn Liverpool Blacktown |
| Mid North Cost | Coffs Harbour | Phone: (02) 6650 9195 |
| Hunter New England | -Armidale -Newcastle |
Newcastle Phone: (02) 4923 7193/4 (counselling) Phone: (02) 4923 7190 (community development) Armidale |
| Murrumbidgee | Wagga Wagga | Phone: (02) 6921 4403 or (02) 6971 7640 |
| Illawarra Shoalhaven | Wollongong | Phone: (02) 9057 7380 |
Women's Services
| REGION | Service Provider | Information | Location | Contact |
|---|---|---|---|---|
| STATEWIDE | Women’s Health Centres | Click here for list of Women’s Health Centres NSW | Ph: (61) 02 9560 0866 Fax: (61) 02 9560 2887 Email: info@whnsw.asn.au |
|
| Metropolitan Sydney | Cabramatta Community Health Centre | Cabramatta | Ph: (02) 8717 4000 | |
| Metropolitan Sydney | Fairfield Women’s Health Service | Fairfield | Ph: (02) 9755 0008 | |
| Metropolitan Sydney | Bankstown Women’s Health Centre | Bankstown | Ph: (02) 9790 1378 | |
| Metropolitan Sydney | Liverpool Women’s Health Centre | Liverpool | Ph: (02) 9601 3555 | |
| Metropolitan Sydney | NSW Education Program on Female Genital Mutilation (FGM) | FGM, which is also known as female circumcision refers to the practice of partial or complete removal or cutting of the external female genitalia. The procedure is most often performed on girls or young women. The aim of the program is to prevent the practice of FGM in NSW and to minimise the health and psychological impact of the practice for women, girls and their families affected by, or at risk of, FGM. | Cumberland | Ph: (02) 9840 3877 |
| Illawarra Shoalhaven | Illawarra Women’s Health Centre | Warilla | Ph: (02) 4255 6800 |
Youth Services
If your areas is not covered, you can connect to the youth development officer in the council at your area to learn about available youth centres close to you.
Also, each settlement service provider has a youth program. You can find the list of service providers under the Settlement Service Providers section.
| REGION | Service Provider | Information | Location | Contact |
|---|---|---|---|---|
| NATIONWIDE | Headspace | National Youth Mental Health organisation providing a variety of services for young people aged 12 - 25 years, focusing on early intervention and young peoples' wellbeing. | Find a centre - Australia wide | Headspace National Office: (03) 9027 0100 |
| STATEWIDE | NSW Youth Health Services | Click here to find a Youth Health Service | ||
| STATEWIDE | Multicultural Youth Affairs Network (MYAN) | MYAN NSW is the first state-wide multicultural youth specialist organisation. It engages, connects and builds the capacity of the youth, settlement and multicultural sectors. | Ph: 8218 9809
64-76 |
|
| STATEWIDE | Police Citizens Youth Clubs (PCYC) NSW | Australia’s pre-eminent youth organisation working with Police and community to empower young people to reach their potential. | Find a club | Head Office Ph: (02) 9625 9111 |
| Sydney Metropolitan | Blacktown Youth Services Association | Provides free activities and creative workshops for youth aged 12-24 years. | Bankstown | Ph: 9831 2095
15 First Ave, BLACKTOWN 2148 |
| Sydney Metropolitan | Glebe Youth Service Inc. | Glebe Youth Service is a non-government organisation dedicated to the support of young people aged 12-24 who live, work, study or play in the Glebe area. | Glebe | Ph: (02) 9552 2873 |
| Sydney Metropolitan | Bankstown Youth Service Inc.(BMYS) | Provides free activities and programs for youth aged 12-24 years. | Bankstown | Ph: 9740 3406 Level 1/6-8 Bankstown City Plaza BANKSTOWN 2200 |
| Sydney Metropolitan | 2Connect Youth & Community | Brighton Le-Sands | ||
| Sydney Metropolitan | Lebanese Muslim Association | Lakemba | Head office 71-75 Wangee Road, Lakemba NSW 2195 E: info@lma.org.au T: +61 2 9750 6833 F: +61 2 9759 8149 |
|
| Sydney Metropolitan | Exodus Youth Work | A (NFP) community organisation working for young people aged 13 - 30 who are facing homelessness, drug and alcohol dependency, exclusion from school, neglect and many other forms of abuse. | ROCKDALE | Ph: 9597 4330 |
| Sydney Metropolitan | Generation Next | Generation Next provides education and information about the prevention and management of mental illness in young people to professionals, young people, their families and carers, and the wider community. | BURWOOD | Ph: 1300 797794 |
| Sydney Metropolitan | KYDSYouth Development Service | Provides counselling, mental health support, family counselling and early intervention services to young people. | LINDFIELD | Ph: (02) 9416 0900 |
| Sydney Metropolitan | Launchpad Youth Community | Is Sydney’s Youth Homelessness Hub providing services for young people who are homeless or at risk of homelessness, with links to the City of Sydney LGA and the Sydney district. | ERSKINEVILLE | Ph: (02) 9557 2810 |
| Sydney Metropolitan | Marrickville Youth Resource Centre | MYRC offers a variety of services for young people aged 12 to 24 years including; Recreation Afternoons, School Holiday Programs, Computer Room, Music Studio, Counselling services and short term projects. | MARRICKVILLE | Ph: (02) 9564 3222 |
| Sydney Metropolitan | My Foundations Youth Housing | Leading provider of government Youth Housing in NSW. | ALEXANDRIA | Ph: (02) 8306 7905 |
| Sydney Metropolitan | Oasis Youth Support Network | Salvos programme providing services for homeless youth. | SURRY HILLS | Ph: (02) 9331 2266 |
