Nationwide

This page is currently being updated as part of the sixth edition of the Australian Refugee Health Practice Guide (2026). To provide feedback, please contact refugeehealth@foundationhouse.org.au

Key service type		Key service name
	Translating and interpreting A free phone interpreting service for medical practitioners in private practice, 24 hours a day, every day of the year	Translating and Interpreting Service (TIS National) Register here for the Medical Practitioner Priority Line: 1300 131 450.
	General health search engines	Ask Izzy Healthdirect – National Health Services Directory (NHSD) Healthdirect – 24‑hour Health Advice Line Healthengine – Find and book healthcare providers – Bilingual GP search engine
	Children and young people	Kids Helpline (ages 5-25) eheadspace (ages 12–25) Headspace ReachOut Australia – Online support
	Mental health	Beyond Blue Lifeline (13 11 14) Suicide Call Back Service MensLine
	Disability	NDIS Services Australia – Living with disability Hearing Australia National Relay Service
	Relationships, parenting and family safety	Relationships Australia Pregnancy Birth and Baby – Find local health services ReachOut Parents 1800RESPECT Forced Marriage Support – Life Without Barriers
	Financial support and emergency relief	Services Australia – Refugees and asylum seekers – Moving to Australia Services Australia- Crisis Payment for humanitarian entrants Centrelink multilingual phone service – 131 202 National Debt Helpline Red Cross – Emergency Relief for people seeking asylum

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Endorsed by (2018-2021)

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The Australian Refugee Health Practice Guide was produced with funds from the Australian Government Department of Health.

Disclaimer

The information set out in the Australian Refugee Health Practice Guide (“the Guide”) is current at the date of first publication and is intended for use as a guide of a general nature only and may or may not be relevant to particular patients or circumstances. Nor is the Guide exhaustive of the subject matter. Persons implementing any recommendations contained in the Guide must exercise their own independent skill or judgement or seek appropriate professional advice relevant to their own particular circumstances when so doing. The statements or opinions that are expressed in the Guide reflect the views of the contributing authors and do not necessarily represent the views of the editors or Foundation House. Compliance with any recommendations cannot of itself guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional and the premises from which the health professional operates.

Whilst the information is directed to health professionals possessing appropriate qualifications and skills in ascertaining and discharging their professional (including legal) duties, it is not to be regarded as clinical advice and, in particular, is no substitute for a full examination and consideration of medical history in reaching a diagnosis and treatment based on accepted clinical practices.

Accordingly, Foundation House and its employees and agents shall have no liability (including without limitation liability by reason of negligence) to any users of the information contained in the Guide for any loss or damage (consequential or otherwise), cost or expense incurred or arising by reason of any person using or relying on the information contained in the Guide and whether caused by reason of any error, negligent act, omission or misrepresentation in the information. Although every effort has been made to ensure that drug doses and other information are presented accurately in the Guide, the ultimate responsibility rests with the prescribing clinician. For detailed prescribing information or instructions on the use of any product described herein, please consult the prescribing information issued by the manufacturer.