South Australia

 This page was developed and is maintained by Survivors of Torture and Trauma Assistance and Rehabilitation Service (STTARS)
 

SRSS (Status Resolution Support Services for people seeking asylum)

AMES

AMES Australia has delivered Status Resolution Support Services (SRSS), a single integrated program designed to provide flexible support services to people seeking to resolve their immigration status. AMES Australia has also been providing settlement services to newly arrived refugees and humanitarian entrant.

Phone: 13 26 37

Website: https://www.ames.net.au/

Australian Migrant Resource Centre (AMRC)

The Australian Migrant Resource Centre (AMRC) is an independent, non-government, leading settlement agency servicing all of South Australia. The AMRC’s purpose is to support the effective settlement and participation of people from refugee and migrant backgrounds, particularly those who are new arrivals to South Australia.

Phone: (08) 8217 9500

Website: http://amrc.org.au/

Australian Red Cross (ARC to June 2018)

Red Cross has been providing support to people who have arrived in Australia seeking protection.

 Phone:(08) 8100 4500

Website: http://www.redcross.org.au/

Life Without Barriers (LWB)

Life Without Barriers supports children, young people and families, people with disability, older people and people with mental illness. Life Without Barriers works with people who are homeless and refugees and asylum seekers. 

Phone: (08) 8259 5600

Website: http://www.lwb.org.au/

Return to top

 

Child Protection Services

Adelaide Women’s and Children’s Hospital (AWCH) – Child Protection Services PA

General Enquiries: (08) 8161 7346
Intake Worker: (08) 8161 7346
After Hours Referrals: (08) 8161 7000
Fax: (08) 8161 8168

Email: cywhs.cpsreception@sa.gov.au

 Adelaide Women’s and Children’s Hospital (AWCH)

Phone: (08) 8161 7000

Website: http://wch.sa.gov.au

Child Abuse Report Line – Department for Child Protection

Phone: 131 478

Website: http://my.families.sa.gov.au

HYPA

HYPA is a  not for profit organization centered on employment, education and youth services.  HYPA supports and assists over 5,300 young people to access and maintain safe and appropriate accommodation, to reconnect with family, school, employment and the community.

Phone: (08) 8405 8540

Kids Helpline

Kids Helpline (24 hour telephone counselling line)

Phone: 1800 55 1800

Website: http://kidshelpline.com.au

Return to top

Return to top

Dental Services Adelaide

SA Dental Service

Phone: 1300 008 222

Website: http://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/health+services/dental+services

Adelaide Dental School – Community Outreach

Phone: (08) 8313 4424

Website: http://health.adelaide.edu.au/dentistry/community/community-outreach

Return to top

Disability Services

National Disability Insurance Scheme (NDIS)

Phone: 1800 800 110

Website: http://www.everyaustraliancounts.com.au/

National Disability Insurance Scheme (NDIS) – SA

Phone: 1800 800 110

Website:  http://www.everyaustraliancounts.com.au/

Disability SA

Phone: (08) 8372 1414

Website: http://www.dcsi.sa.gov.au/services/disability-sa/

Guide Dogs SA

Phone: 1800 757 738

Website: https://www.guidedogs.org.au/

Cara (Disability Services & Support Organization)

Cara works with children and adults with disability to learn, grow and have fun.

Phone: (08) 8347 4588

Website: http://cara.org.au

Novita Children’s Services

Phone: 1300 668 482

Website: https://www.novita.org.au/

ASSIST South (Disability Services & Support Organisation in Fullarton, South Australia

Phone: (08) 8266 5260 or 1300 745 477

Website: http://www.dcsi.sa.gov.au/services/disability-services/assist-therapy-services

EBL Disability Services (Disability services & support organization in Mawson Lakes, South Australia)

EBL Disability Services  supports and  helps those with intellectual disabilities to live meaningful lives.

Phone: (08) 8252 1000

Website: http://ebldisabilityservices.org.au/

Independent Living Centre (Disability Services & Support Organization)

Independent Living Centres Australia (ILCA) is a collective network with member ILC’s from each Australian state and the ACT.

Phone: 1300 885 886

Website: http://ilcaustralia.org.au/

Return to top

Family Violence

Northern Domestic Violence (Domestic Violence Service)

Phone: (08) 8255 3622

Website: http://ndvs.asn.au

Domestic Violence Helpline

Phone:  1800 800 098 (24/7)

Website: http://www.cdvs.com.au

Victim Support Services

Phone: 1800 842 846

Website: http://www.victimsa.org/

Migrant Women’s Support Service

Support for migrant and refugee women and children from non-English speaking backgrounds experiencing or escaping domestic or family violence.

Phone: (08) 8152 9260 (Mon-Fri 08:30-17:00)

Website: http://womenssafetyservices.com.au/index.php/about/services/27-migrant-women-s-support-program

Domestic Violence Resource Centre Victoria

Applicable website with lists and contacts of support services Australia wide, SA specific or pertaining to other states.

Website: http://www.dvrcv.org.au/talk-someone/services-other-states/sa

Return to top

Female Genital Mutilation

Shine SA (Community Health Centre)

Shine SA provides sexual health and relationship well-being services including clinics, counselling, education and information.

Phone: 1300 794 584

Sexual Health line: 1300 883 793

Website: http://shinesa.org.au

Migrant Health Service

Phone: (08) 8237 3900

The Migrant Health Service (MHS) is a specialist primary health care service for clients from refugee and asylum-seeking background. Services are targeted towards new arrival clients with complex health and psychosocial issues that are initially unable to be managed in the mainstream health care system.

MHS provides free early intervention and holistic clinical services which promote health and psychosocial wellbeing. The MHS service model aims to reduce barriers to health care, empower clients to become self-reliant and promote access and equity in other sectors.

Face-to-face or telephone interpreters are always available if required.

A multidisciplinary approach is essential for holistic and proactive complex case management. The MHS team includes:

  • Refugee Health Nurses
  • Doctors
  • Visiting specialists
  • Counsellors
  • Optometrists
  • Multilingual community health workers

The MHS has two clinical pathways – New Arrival Pathway and Complex Case Pathway:

New arrival pathway – direct referrals from settlement services or the community for newly arrived people with humanitarian visas. Please contact the MHS Nurse Unit Manger or Clinic Nurse on 82373900 for a new arrival Comprehensive Health Assessment appointment and follow up GP management plan.

Complex case pathway – provides a safety net for clients who are struggling to access mainstream primary care services in the post-settlement period – up to 5 years after arrival.

Contact the Senior Social Worker or Clinic Nurse on 82373900 to make a Complex Case referral

Services provided at the MHS

  • Immunisation
  • Comprehensive new arrival refugee health assessment
  • Daily Drop-in clinic
  • Women’s health
  • Child health
  • Bulk-billed GP services
  • Visiting Psychiatrist, Paediatricians and Optometrist
  • Therapeutic counselling
  • Advocacy
  • Health literacy sessions
  • Supported Transition to mainstream General Practice once health and psychosocial issues associated have been resolved.

Return to top

Health Practitioner Support and Advice

Royal Australian College of General Practice (RACGP)

The RACGP is widely recognised as a leader in the provision of general practice education and training, supporting more than 35,000 members working in or towards a career in general practice.

Phone: (08) 8267 8310

Website: http://racgp.org.au

Migrant Health Service

The Migrant Health Service (MHS) is a specialist primary health care service for clients from refugee and asylum-seeking background.

Phone: (08) 8237 3900

Address: 21 Market St, Adelaide SA 5000

Northern Health Network

Phone: (08)  8209 0700

Website: http://www.northernhealth.net/contact-us/

Eastern Health Authority

Phone: (08) 8132 3600

Website: http://eha.sa.gov.au

Southern Local Health Network

Phone: (08) 8132 3600

Website: http://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/about+us/our+local+health+networks/southern+adelaide+local+health+network

Return to top

Hearing

The Hearing Assessment Centre

The Hearing Assessment Service offers a free hearing assessment service across South Australia for children 0-18 years old.

Phone: (08) 8161 6437/8161 7471

Website: http://cyh.com.au

The Royal Association Deaf Society

Phone: (08) 8215 0431

Website:  http://deafcando.com.au 

Return to top

Immunisation

Migrant Health Service

The Migrant Health Service (MHS) is a specialist primary health care service for clients from refugee and asylum-seeking background.

Phone: (08) 8237 3900

Address: 21 Market St, Adelaide SA 5000

SA Health Immunisation Section

Phone: 1300 232 272

Website: http://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/health+topics/health+conditions+prevention+and+treatment/immunisation

SA Primary Health Network (PHN) Immunisation Hub

Phone: (08) 8219 5900

Website: http://adelaidephn.com.au/what-we-do/development-and-commissioning/immunisation

Newly Arrived Refugee Immunisation (NARI) services provided by:

Return to top

Infectious diseases

SA Tuberculosis Services in CALHN – Royal Adelaide Hospital – Adelaide Chest Clinic

The Tuberculosis Program staff at the Chest Clinic are available to assist people who are:

  • concerned about their TB status
  • suspected by the SA TB Services to be at a higher risk of having TB
  • suspected of having been in contact with persons with active TB
  • directed by the Department of Immigration as a new permanent arrival to Australia to undergo a further TB check up

Some services require appointments and these can be organised by telephone, fax, post or in person. A referral from a medical practitioner, received prior to the appointment, is preferable. Interpreter services are available but need to be pre-arranged. Please mention this need when the appointment is being made.

Phone: (08) 8222 4867

Website: http://www.sahealth.sa.gov.au/wps/wcm/connect/public%20content/sa%20health%20internet/health%20services/outpatient%20services/outpatient%20clinics/central%20adelaide%20lhn%20specialist%20and%20outpatient%20clinics/sa%20tuberculosis%20services%20in%20calhn

Clinic 275

Clinic 275 offers a walk-in, free and confidential testing, diagnosis and treatment of sexually transmitted infections(STIs), including HIV.

Phone:(08) 8222 5075 or 1800 806 490

Website: http://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/health+services/sexual+health+services/clinic+275

Shine

SA sexual health lead agency.

Phone: 1300 794 584

Website: http://www.shinesa.org.auxual+health+services/clinic+275

Migrant Health Service

The Migrant Health Service (MHS) is a specialist primary health care service for clients from refugee and asylum-seeking background.

Phone: (08) 8237 3900

Address: 21 Market St, Adelaide SA 5000

Return to top

Interpreters/language services

Translating and Interpreting Service (TIS) National

Phone: 131 450

Website: http://tisnational.gov.au

ONCALL Interpreting Service

Phone: 08 8410 5111

Website: http://oncallinterpreters.com.au/

ITC (Interpreting and Translating Centre)

Phone: (08) 8226 1990

Website: http://www.translate.sa.gov.au/

ABC International

Phone: (08) 8364 5255

Website: http://www.abcnternational.com.au/

Return to top

Legal Centres

Legal Services Commission

Phone: 1300 366 424

Website: http://www.lsc.sa.gov.au/

Southern Community Justice Centre

Phone: 1300 850 650, (08) 8384 5222

Website: http://www.scjc.com.au/contactus.htm

Welfare Rights Centre (SA)

Phone: (08) 8223 1338

Website: http://wrcsa.org.au/

Westside Community Lawyers

Phone: (08) 8340 9009

Website: http://www.westsidelawyers.net/

Northern Community Legal Service

Phone: (08) 8281 6911 or 1300 558 555

Website: http://northerncommunitylegalservice.weebly.com/

Playfair Visa and Migration Services

Phone: Sydney: (02) 9233 8899

             Melbourne: (03) 8763 3040

Website: http://playfair.com.au/

Uniting Communities Legal Service

Phone: (08) 8281 6911 or 1300 558 555

Website: https://www.unitingcommunities.org/financial-legal-services/legal-services/

Return to top

Mental health services – Adult

The SA Health Mental Health Triage Service (Assessment and Crisis Intervention Service)

Phone: 13 14 65 (24 hours)

Website: http://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/SA+Health+Internet/Health+services/Mental+health+services/

This service:

  • is the main point of access into mental health services
  • can provide advice and information in a mental health emergency or crisis situation
  • is staffed by mental health clinicians, and,
  • will assess and refer to acute response teams where appropriate.

Centre for Treatment of Anxiety and Depression (CTAD)

CTAD is a free government clinic providing outpatient psychological therapy for anxiety disorders and depression. The clinic is a partnership between the University of Adelaide and SA Health and is one of the largest teaching clinics for psychologists and psychiatrists in Adelaide.

Phone: (08) 8222 8100

Website: healthctad@sa.gov.au

Migrant Health Service

The Migrant Health Service (MHS) is a specialist primary health care service for clients from refugee and asylum-seeking background.

Phone: (08) 8237 3900

Address: 21 Market St, Adelaide SA 5000

Mental Illness Fellowship SA (MIFSA) – Personal Helpers and Mentor Program for Humanitarian Entrants

The Personal Helpers and Mentors (PHaMs) Program aims to provide increased opportunity for recovery for people whose life is affected by mental illness. PHaMs workers focus on what can be achieved rather than what can’t and work together with individuals towards their recovery.

Phone: (08) 8378 4100

Website: http://mifsa.org

Survivors of Torture and Trauma Assistance and Rehabilitation Service (STTARS)

STTARS is a non-government, not for profit organisation with no political or religious affiliations, which has been providing services to torture and trauma survivors in SA since 1991.

STTARS assists people from a refugee and migrant background who have experienced torture or been traumatised, as a result of persecution, violence, war or unlawful imprisonment prior to their arrival in Australia.

Phone: (08) 8206 8900

Website: http://www.sttars.org.au/

Return to top

Mental health services – Child and Adolescent

Child and Adolescent Mental Health Services (CAMHS)

CAMHS is a free community-based mental health service provided through SA Health’s Women’s and Children’s Health Network, and provides mental health services to infants, children, adolescents and perinatal women, across South Australia.

These services listed may also have outreach visiting services to other locations: http://wch.sa.gov.au/services/az/divisions/mentalhealth/index.html

Website: http://wch.sa.gov.au/services/az/divisions/mentalhealth/index.html

Women and Children’s Hospital Department of Psychological Medicine

Address: 72 King William Road, North Adelaide, SA, 5006

Phone: (08) 8161 7000

Website: http://www.nedc.com.au/service/194/womens-and-childrens-hospital-department-of-psychological-medicine-adelaide?page=120

Return to top

Older refugees

Uniting SA

Address: 70 Dale Street, Port Adelaide   SA   5015

Phone: (08) 8440 2200 (general inquiries) or 1800 200 422 (My Aged Care)

Website: http://www.ucwpa.org.au/aged-care/ethnic-link-services/

Multicultural Aged Care

Address: 94 Henley Beach Rd, Mile End SA 5031

Phone: (08) 8241 9900

Website: http://www.mac.org.au/

Return to top

Optometry

Any Optometrist (all bulk bill)

Royal Adelaide Hospital  – Ophthalmology Department

Phone: (08) 7074 0000

(Appointments allocated following receipt of written referrals)

Website: http://not available pro temp

Return to top

Primary Health Care Services

GPs – Health Engine

Website: http://www.healthengine.com.au

Return to top

Psychological Support and Counselling

Survivors of Torture and Trauma Assistance and Rehabilitation Service (STTARS)

STTARS is a non-government, not for profit organisation with no political or religious affiliations, which has been providing services to torture and trauma survivors in SA since 1991.

STTARS assists people from a refugee and migrant background who have experienced torture or been traumatised, as a result of persecution, violence, war or unlawful imprisonment prior to their arrival in Australia.

Phone: (08) 8206 8900

Website: http://www.sttars.org.au/

Return to top

Refugee and Immigrant Health Services

Migrant Health Service

The Migrant Health Service (MHS) is a specialist primary health care service for clients from refugee and asylum-seeking background.

Phone: (08) 8237 3900

Address: 21 Market St, Adelaide SA 5000

Return to top

Settlement Services

AMES

AMES Australia has delivered Status Resolution Support Services (SRSS), a single integrated program designed to provide flexible support services to people seeking to resolve their immigration status. AMES Australia has also been providing settlement services to newly arrived refugees and humanitarian entrant.

Phone: 13 26 37

Website: https://www.ames.net.au/

Australian Migrant Resource Centre

Phone: (08) 8217 9500

Address: 23 Coglin St, Adelaide SA 5000

Website: http://amrc.org.au/

Australian Refugee Association (ARA)

ARA provides advice, assistance, advocacy and practical support with: Settlement Services; Migration Services; Employment Services; Youth Services; Public education; Policy, and advocacy.

Phone: (08) 8354 2951

Website: http://australianrefugee.org

Return to top

Sexual assault

Yarrow Place

Address: Level 2,55 King William Rd North Adelaide SA 5006

Phone: (08) 8226 8777

Website: www.yarrowplace.sa.gov.au

Return to top

Sexual and Reproductive Health

INDABA Program – Relationships Australia South Australia

Indaba is a collaborative partnership established in 2015 by the HIV Women’s Health Program of Relationships Australia South Australia. Indaba includes representatives from HIV services, government agencies, settlement services, and individuals in the community as well as women living with HIV. The Indaba group gathers every three months to address issues that relate to the health and wellbeing of women living with HIV in South Australia.

Phone: 1300 354 277

Website: http://indabahiv.com.au/

Clinic 275

Clinic 275 offers a walk-in, free and confidential testing, diagnosis and treatment of sexually transmitted infections(STIs), including HIV.

Address: 275 North Terrace, Adelaide SA 5000

Phone:(08) 8222 5075

Website: http://www.sahealth.sa.gov.au/wps/wcm/connect/Public+Content/SA+Health+Internet/Health+services/sexual+health+services/Clinic+275

Shine SA (Community Health Centre)

SHINE SA’s service and education delivery model works to provide sexual health education, early intervention, health promotion, clinical services and therapeutic counselling.

Address: 64C Woodville Rd, Woodville SA 5011

Phone:1300 794 584

Sexual Health line: 1300 883 793

Website: http://shinesa.org.au

SAMESH

SAMESH offers peer support for people living with HIV and peer led workshops for recently diagnosed men and women.

Address: 57 Hyde Street, Adelaide SA 5000

Phone: (08) 7099 5300

Website: http://www.samesh.org.au/contact.html

Migrant Health Service

Phone: (08) 8237 3900

Address: 21 Market St, Adelaide SA 5000

Women’s Health Service

We provide clinical and emotional health and wellbeing services as part of the Women’s and Children’s Health Network. Our services are provided by women for women in welcoming, safe and culturally respectful health centres.

Phone: (08) 8444 0700

Address: 47 Dale St, Port Adelaide SA 5015

Website: http://www.whs.sa.gov.au/

PEACE  – Relationships Australia South Australia

PEACE (Personal Education And Community Empowerment) supports and assists individuals, families and communities from culturally and linguistically diverse backgrounds to lead balanced and healthy lives.

Phone: (08) 8223  4566

Address: 161 Frome Street, Adelaide SA 5000

Website: http://www.rasa.org.au/services/couples-families/peace-multicultural-services/

Return to top

 

 

 

 

Produced by

in consultation with

                  Refugee Health Network of Australia

Endorsed by

Funded by

The Australian Refugee Health Practice Guide was produced with funds from the Australian Government Department of Health.

Disclaimer

The information set out in the Australian Refugee Health Practice Guide (“the Guide”) is current at the date of first publication and is intended for use as a guide of a general nature only and may or may not be relevant to particular patients or circumstances. Nor is the Guide exhaustive of the subject matter. Persons implementing any recommendations contained in the Guide must exercise their own independent skill or judgement or seek appropriate professional advice relevant to their own particular circumstances when so doing. The statements or opinions that are expressed in the Guide reflect the views of the contributing authors and do not necessarily represent the views of the editors or Foundation House. Compliance with any recommendations cannot of itself guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional and the premises from which the health professional operates.

Whilst the information is directed to health professionals possessing appropriate qualifications and skills in ascertaining and discharging their professional (including legal) duties, it is not to be regarded as clinical advice and, in particular, is no substitute for a full examination and consideration of medical history in reaching a diagnosis and treatment based on accepted clinical practices.

Accordingly, Foundation House and its employees and agents shall have no liability (including without limitation liability by reason of negligence) to any users of the information contained in the Guide for any loss or damage (consequential or otherwise), cost or expense incurred or arising by reason of any person using or relying on the information contained in the Guide and whether caused by reason of any error, negligent act, omission or misrepresentation in the information. Although every effort has been made to ensure that drug doses and other information are presented accurately in the Guide, the ultimate responsibility rests with the prescribing clinician. For detailed prescribing information or instructions on the use of any product described herein, please consult the prescribing information issued by the manufacturer.