South Australia updated
SRSS (Status Resolution Support Services for people seeking asylum)
AMES
AMES Australia has delivered Status Resolution Support Services (SRSS), a single integrated program designed to provide flexible support services to people seeking to resolve their immigration status. AMES Australia has also been providing settlement services to newly arrived refugees and humanitarian entrant.
Phone: 13 26 37
Website: https://www.ames.net.au/
Australian Migrant Resource Centre (AMRC)
The Australian Migrant Resource Centre (AMRC) is an independent, non-government, leading settlement agency servicing all of South Australia. The AMRC’s purpose is to support the effective settlement and participation of people from refugee and migrant backgrounds, particularly those who are new arrivals to South Australia.
Phone: (08) 8217 9500
Website: http://amrc.org.au/
Australian Red Cross (ARC to June 2018)
Red Cross has been providing support to people who have arrived in Australia seeking protection.
Phone:(08) 8100 4500
Website: http://www.redcross.org.au/
Life Without Barriers (LWB)
Life Without Barriers supports children, young people and families, people with disability, older people and people with mental illness. Life Without Barriers works with people who are homeless and refugees and asylum seekers.
Phone: (08) 8259 5600
Website: http://www.lwb.org.au/
Child Protection Services
Adelaide Women’s and Children’s Hospital (AWCH) – Child Protection Services PA
General Enquiries: (08) 8161 7346
Intake Worker: (08) 8161 7346
After Hours Referrals: (08) 8161 7000
Fax: (08) 8161 8168
Email: cywhs.cpsreception@sa.gov.au
Adelaide Women’s and Children’s Hospital (AWCH)
Phone: (08) 8161 7000
Website: http://wch.sa.gov.au
Child Abuse Report Line – Department for Child Protection
Phone: 131 478
Website: http://my.families.sa.gov.au
HYPA
HYPA is a not for profit organization centered on employment, education and youth services. HYPA supports and assists over 5,300 young people to access and maintain safe and appropriate accommodation, to reconnect with family, school, employment and the community.
Phone: (08) 8405 8540
Kids Helpline
Kids Helpline (24 hour telephone counselling line)
Phone: 1800 55 1800
Website: http://kidshelpline.com.au
Dental Services Adelaide
SA Dental Service
Phone: 1300 008 222
Adelaide Dental School – Community Outreach
Phone: (08) 8313 4424
Website: http://health.adelaide.edu.au/dentistry/community/community-outreach
Disability Services
National Disability Insurance Scheme (NDIS)
Phone: 1800 800 110
Website: http://www.everyaustraliancounts.com.au/
National Disability Insurance Scheme (NDIS) – SA
Phone: 1800 800 110
Website: http://www.everyaustraliancounts.com.au/
Disability SA
Phone: (08) 8372 1414
Website: http://www.dcsi.sa.gov.au/services/disability-sa/
Guide Dogs SA
Phone: 1800 757 738
Website: https://www.guidedogs.org.au/
Cara (Disability Services & Support Organization)
Cara works with children and adults with disability to learn, grow and have fun.
Phone: (08) 8347 4588
Website: http://cara.org.au
Novita Children’s Services
Phone: 1300 668 482
Website: https://www.novita.org.au/
ASSIST South (Disability Services & Support Organisation in Fullarton, South Australia
Phone: (08) 8266 5260 or 1300 745 477
Website: http://www.dcsi.sa.gov.au/services/disability-services/assist-therapy-services
EBL Disability Services (Disability services & support organization in Mawson Lakes, South Australia)
EBL Disability Services supports and helps those with intellectual disabilities to live meaningful lives.
Phone: (08) 8252 1000
Website: http://ebldisabilityservices.org.au/
Independent Living Centre (Disability Services & Support Organization)
Independent Living Centres Australia (ILCA) is a collective network with member ILC’s from each Australian state and the ACT.
Phone: 1300 885 886
Website: http://ilcaustralia.org.au/
Family Violence
Northern Domestic Violence (Domestic Violence Service)
Phone: (08) 8255 3622
Website: http://ndvs.asn.au
Domestic Violence Helpline
Phone: 1800 800 098 (24/7)
Website: http://www.cdvs.com.au
Victim Support Services
Phone: 1800 842 846
Website: http://www.victimsa.org/
Migrant Women’s Support Service
Support for migrant and refugee women and children from non-English speaking backgrounds experiencing or escaping domestic or family violence.
Phone: (08) 8152 9260 (Mon-Fri 08:30-17:00)
Website: http://womenssafetyservices.com.au/index.php/about/services/27-migrant-women-s-support-program
Domestic Violence Resource Centre Victoria
Applicable website with lists and contacts of support services Australia wide, SA specific or pertaining to other states.
Website: http://www.dvrcv.org.au/talk-someone/services-other-states/sa
Female Genital Mutilation
Shine SA (Community Health Centre)
Shine SA provides sexual health and relationship well-being services including clinics, counselling, education and information.
Phone: 1300 794 584
Sexual Health line: 1300 883 793
Website: http://shinesa.org.au
Refugee Health Service
Phone: (08) 8237 3900
Address: 21 Market St, Adelaide SA 5000
The Refugee Health Service (RHS) is a specialist primary health care service for clients from refugee and asylum-seeking background. Services are targeted towards new arrival clients with complex health and psychosocial issues that are initially unable to be managed in the mainstream health care system.
RHS provides free early intervention and holistic clinical services which promote health and psychosocial wellbeing. The RHS service model aims to reduce barriers to health care, empower clients to become self-reliant and promote access and equity in other sectors.
Face-to-face or telephone interpreters are always available if required.
A multidisciplinary approach is essential for holistic and proactive complex case management. The RHS team includes:
- Refugee Health Nurses
- Doctors
- Visiting specialists
- Counsellors
- Optometrists
- Multilingual community health workers
The MHS has two clinical pathways – New Arrival Pathway and Complex Case Pathway:
New arrival pathway – direct referrals from settlement services or the community for newly arrived people with humanitarian visas. Please contact the MHS Nurse Unit Manger or Clinic Nurse on 82373900 for a new arrival Comprehensive Health Assessment appointment and follow up GP management plan.
Complex case pathway – provides a safety net for clients who are struggling to access mainstream primary care services in the post-settlement period – up to 5 years after arrival.
Contact the Senior Social Worker or Clinic Nurse on 82373900 to make a Complex Case referral
Services provided at the RHS
- Immunisation
- Comprehensive new arrival refugee health assessment
- Daily Drop-in clinic
- Women’s health
- Child health
- Bulk-billed GP services
- Visiting Psychiatrist, Paediatricians and Optometrist
- Therapeutic counselling
- Advocacy
- Health literacy sessions
- Supported Transition to mainstream General Practice once health and psychosocial issues associated have been resolved.
Health Practitioner Support and Advice
Royal Australian College of General Practice (RACGP)
The RACGP is widely recognised as a leader in the provision of general practice education and training, supporting more than 35,000 members working in or towards a career in general practice.
Phone: (08) 8267 8310
Website: http://racgp.org.au
Refugee Health Service
The Refugee Health Service (RHS) is a specialist primary health care service for clients from refugee and asylum-seeking background.
Phone: (08) 8237 3900
Address: 21 Market St, Adelaide SA 5000
Northern Health Network
Phone: (08) 8209 0700
Website: http://www.northernhealth.net/contact-us/
Eastern Health Authority
Phone: (08) 8132 3600
Website: http://eha.sa.gov.au
Southern Local Health Network
Phone: (08) 8132 3600
Hearing
The Hearing Assessment Centre
The Hearing Assessment Service offers a free hearing assessment service across South Australia for children 0-18 years old.
Phone: (08) 8161 6437/8161 7471
Website: http://cyh.com.au
The Royal Association Deaf Society
Phone: (08) 8215 0431
Website: http://deafcando.com.au
Immunisation
Refugee Health Service
The Refugee Health Service is a specialist primary health care service for clients from refugee and asylum-seeking background.
Phone: (08) 8237 3900
Address: 21 Market St, Adelaide SA 5000
SA Health Immunisation Section
Phone: 1300 232 272
SA Primary Health Network (PHN) Immunisation Hub
Phone: (08) 8219 5900
Website: http://adelaidephn.com.au/what-we-do/development-and-commissioning/immunisation
Newly Arrived Refugee Immunisation (NARI) services provided by:
- City of Charles Sturt (08) 8408 1111
- City of Marion (08) 8375 6600
- City of Playford (08) 8256 0118
- City of Port Adelaide-Enfield (08) 8405 6600
- Migrant Health Service (08) 8237 3900 or 1800 635 566
- South East Regional Community Health Services (08) 87211460
Infectious diseases
SA Tuberculosis Services in CALHN – Royal Adelaide Hospital – Adelaide Chest Clinic
The Tuberculosis Program staff at the Chest Clinic are available to assist people who are:
- concerned about their TB status
- suspected by the SA TB Services to be at a higher risk of having TB
- suspected of having been in contact with persons with active TB
- directed by the Department of Immigration as a new permanent arrival to Australia to undergo a further TB check up
Some services require appointments and these can be organised by telephone, fax, post or in person. A referral from a medical practitioner, received prior to the appointment, is preferable. Interpreter services are available but need to be pre-arranged. Please mention this need when the appointment is being made.
Phone: (08) 8222 4867
Clinic 275
Clinic 275 offers a walk-in, free and confidential testing, diagnosis and treatment of sexually transmitted infections(STIs), including HIV.
Phone:(08) 8222 5075 or 1800 806 490
Shine
SA sexual health lead agency.
Phone: 1300 794 584
Website: http://www.shinesa.org.auxual+health+services/clinic+275
Refugee Health Service
The Refugee Health Service (RHS) is a specialist primary health care service for clients from refugee and asylum-seeking background.
Phone: (08) 8237 3900
Address: 21 Market St, Adelaide SA 5000
Interpreters/language services
Translating and Interpreting Service (TIS) National
Phone: 131 450
Website: http://tisnational.gov.au
ONCALL Interpreting Service
Phone: 08 8410 5111
Website: http://oncallinterpreters.com.au/
ITC (Interpreting and Translating Centre)
Phone: (08) 8226 1990
Website: http://www.translate.sa.gov.au/
ABC International
Phone: (08) 8364 5255
Website: http://www.abcnternational.com.au/
Legal Centres
Legal Services Commission
Phone: 1300 366 424
Website: http://www.lsc.sa.gov.au/
Southern Community Justice Centre
Phone: 1300 850 650, (08) 8384 5222
Website: http://www.scjc.com.au/contactus.htm
Welfare Rights Centre (SA)
Phone: (08) 8223 1338
Website: http://wrcsa.org.au/
Westside Community Lawyers
Phone: (08) 8340 9009
Website: http://www.westsidelawyers.net/
Northern Community Legal Service
Phone: (08) 8281 6911 or 1300 558 555
Website: http://northerncommunitylegalservice.weebly.com/
Playfair Visa and Migration Services
Phone: Sydney: (02) 9233 8899
Melbourne: (03) 8763 3040
Website: http://playfair.com.au/
Uniting Communities Legal Service
Phone: (08) 8281 6911 or 1300 558 555
Website: https://www.unitingcommunities.org/financial-legal-services/legal-services/
Mental health services – Adult
The SA Health Mental Health Triage Service (Assessment and Crisis Intervention Service)
Phone: 13 14 65 (24 hours)
This service:
- is the main point of access into mental health services
- can provide advice and information in a mental health emergency or crisis situation
- is staffed by mental health clinicians, and,
- will assess and refer to acute response teams where appropriate.
Centre for Treatment of Anxiety and Depression (CTAD)
CTAD is a free government clinic providing outpatient psychological therapy for anxiety disorders and depression. The clinic is a partnership between the University of Adelaide and SA Health and is one of the largest teaching clinics for psychologists and psychiatrists in Adelaide.
Phone: (08) 8222 8100
Website: healthctad@sa.gov.au
Refugee Health Service
The Refugee Health Service (RHS) is a specialist primary health care service for clients from refugee and asylum-seeking background.
Phone: (08) 8237 3900
Address: 21 Market St, Adelaide SA 5000
Mental Illness Fellowship SA (MIFSA) – Personal Helpers and Mentor Program for Humanitarian Entrants
The Personal Helpers and Mentors (PHaMs) Program aims to provide increased opportunity for recovery for people whose life is affected by mental illness. PHaMs workers focus on what can be achieved rather than what can’t and work together with individuals towards their recovery.
Phone: (08) 8378 4100
Website: http://mifsa.org
Survivors of Torture and Trauma Assistance and Rehabilitation Service (STTARS)
STTARS is a non-government, not for profit organisation with no political or religious affiliations, which has been providing services to torture and trauma survivors in SA since 1991.
STTARS assists people from a refugee and migrant background who have experienced torture or been traumatised, as a result of persecution, violence, war or unlawful imprisonment prior to their arrival in Australia.
Phone: (08) 8206 8900
Website: http://www.sttars.org.au/
Mental health services – Child and Adolescent
Child and Adolescent Mental Health Services (CAMHS)
CAMHS is a free community-based mental health service provided through SA Health’s Women’s and Children’s Health Network, and provides mental health services to infants, children, adolescents and perinatal women, across South Australia.
These services listed may also have outreach visiting services to other locations: http://wch.sa.gov.au/services/az/divisions/mentalhealth/index.html
Website: http://wch.sa.gov.au/services/az/divisions/mentalhealth/index.html
Women and Children’s Hospital Department of Psychological Medicine
Address: 72 King William Road, North Adelaide, SA, 5006
Phone: (08) 8161 7000
Older refugees
Uniting SA
Address: 70 Dale Street, Port Adelaide SA 5015
Phone: (08) 8440 2200 (general inquiries) or 1800 200 422 (My Aged Care)
Website: http://www.ucwpa.org.au/aged-care/ethnic-link-services/
Multicultural Aged Care
Address: 94 Henley Beach Rd, Mile End SA 5031
Phone: (08) 8241 9900
Website: http://www.mac.org.au/
Optometry
Any Optometrist (all bulk bill)
Royal Adelaide Hospital – Ophthalmology Department
Phone: (08) 7074 0000
(Appointments allocated following receipt of written referrals)
Website: http://not available pro temp
Primary Health Care Services
GPs – Health Engine
Website: http://www.healthengine.com.au
Psychological Support and Counselling
Survivors of Torture and Trauma Assistance and Rehabilitation Service (STTARS)
STTARS is a non-government, not for profit organisation with no political or religious affiliations, which has been providing services to torture and trauma survivors in SA since 1991.
STTARS assists people from a refugee and migrant background who have experienced torture or been traumatised, as a result of persecution, violence, war or unlawful imprisonment prior to their arrival in Australia.
Phone: (08) 8206 8900
Website: http://www.sttars.org.au/
Refugee and Immigrant Health Services
Refugee Health Service
The Refugee Health Service (RHS) is a specialist primary health care service for clients from refugee and asylum-seeking background.
Phone: (08) 8237 3900
Address: 21 Market St, Adelaide SA 5000
Settlement Services
AMES
AMES Australia has delivered Status Resolution Support Services (SRSS), a single integrated program designed to provide flexible support services to people seeking to resolve their immigration status. AMES Australia has also been providing settlement services to newly arrived refugees and humanitarian entrant.
Phone: 13 26 37
Website: https://www.ames.net.au/
Australian Migrant Resource Centre
Phone: (08) 8217 9500
Address: 23 Coglin St, Adelaide SA 5000
Website: http://amrc.org.au/
Australian Refugee Association (ARA)
ARA provides advice, assistance, advocacy and practical support with: Settlement Services; Migration Services; Employment Services; Youth Services; Public education; Policy, and advocacy.
Phone: (08) 8354 2951
Website: http://australianrefugee.org
Sexual assault
Yarrow Place
Address: Level 2,55 King William Rd North Adelaide SA 5006
Phone: (08) 8226 8777
Website: www.yarrowplace.sa.gov.au
Sexual and Reproductive Health
INDABA Program – Relationships Australia South Australia
Indaba is a collaborative partnership established in 2015 by the HIV Women’s Health Program of Relationships Australia South Australia. Indaba includes representatives from HIV services, government agencies, settlement services, and individuals in the community as well as women living with HIV. The Indaba group gathers every three months to address issues that relate to the health and wellbeing of women living with HIV in South Australia.
Phone: 1300 354 277
Website: http://indabahiv.com.au/
Clinic 275
Clinic 275 offers a walk-in, free and confidential testing, diagnosis and treatment of sexually transmitted infections(STIs), including HIV.
Address: 275 North Terrace, Adelaide SA 5000
Phone:(08) 8222 5075
Shine SA (Community Health Centre)
SHINE SA’s service and education delivery model works to provide sexual health education, early intervention, health promotion, clinical services and therapeutic counselling.
Address: 64C Woodville Rd, Woodville SA 5011
Phone:1300 794 584
Sexual Health line: 1300 883 793
Website: http://shinesa.org.au
SAMESH
SAMESH offers peer support for people living with HIV and peer led workshops for recently diagnosed men and women.
Address: 57 Hyde Street, Adelaide SA 5000
Phone: (08) 7099 5300
Website: http://www.samesh.org.au/contact.html
Refugee Health Service
Phone: (08) 8237 3900
Address: 21 Market St, Adelaide SA 5000
Women’s Health Service
We provide clinical and emotional health and wellbeing services as part of the Women’s and Children’s Health Network. Our services are provided by women for women in welcoming, safe and culturally respectful health centres.
Phone: (08) 8444 0700
Address: 47 Dale St, Port Adelaide SA 5015
Website: http://www.whs.sa.gov.au/
PEACE – Relationships Australia South Australia
PEACE (Personal Education And Community Empowerment) supports and assists individuals, families and communities from culturally and linguistically diverse backgrounds to lead balanced and healthy lives.
Phone: (08) 8223 4566
Address: 161 Frome Street, Adelaide SA 5000
Website: http://www.rasa.org.au/services/couples-families/peace-multicultural-services/
